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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Foundever Italian Speaking Service Desk Agent in Budapest, Hungary

Italian Speaking Service Desk Agent

Req ID#: 143226

Location:

Budapest, HU

Category: Customer Service

Custom Field 4: Kallidus

Required Language

Italian

Employment Type

Full time

Contract Type

Permanent

Description

We are looking for an enthusiastic ItalianSpeaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

Your responsibilities will be the following:

  • As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls , emails & end-user requests of the products

  • Give accurate information to customers , who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries

  • Keep the user informed and follow-up ongoing cases

  • Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level

  • Be proactive - identify deeper drivers of customer needs

  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

Our desired candidate:

  • Fluent in Italian language and has conversational English language knowledge

  • BASED IN HUNGARY OR WILLING TO RELOCATE

  • Loves helping customers , communicates clearly and has excellent problem solving skills

  • Has a strong customer service focus

  • Having experience in customer service that’s an advantage, but we will provide full professional training

  • Pays close attention to the details

  • Enjoys learning new things and develops – adopts changes easily and be flexible

  • Confident user of MS Office package

If you join us we offer you:

  • Coming from abroad? We help you with a relocation package

  • Possibility to work from home (in Hungary)

  • Competitive salary, bonuses and cafeteria benefits

  • Paid professional training lead by our professional trainers

  • Stable and international company background

  • Multilingual environment, native colleagues from more than 25 nationalities

  • Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements

  • Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program

For more information check us onFacebook (https://www.facebook.com/foundever.hungary) too!

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