Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

BT Customer Service Technical Advisor in Budapest, Hungary

Customer Service Technical Advisor

Job Req ID: 30826

Posting Date: 11 Apr 2024

Function: Service

Unit: Business

Location:

Building 31, Budapest, Hungary

Salary: competitive

Please note that this role requires colleagues to work in shifts and is based in Budapest Office ( with hybrid working element to it).

This is a role within our service desk teams, working with clients offering technical support. You'll be our primary face to these customers on a day-to-day basis, so clear communication and customer service skills are a must!

Key responsibilities:

• Handling queries from internal and external customers

• Owning, driving, communicating, updating and proactively representing BT in all domains of activities

• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)

• Provide process improvement input wherever possible

• May do proactive jeopardy management

• Network experience AND English language skill is required

Required and desired skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements is a must

• Working with a cooperative and positive attitude in group settings to achieve common goals is a must

• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must

• Ability to comprehend and systematically organize the various aspects of a problem or situation is a must

• Great stress management skills is a must

Language skills:

• English on a fluent level is a must

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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