Job Information
INSTRUCTURE Business Operations Specialist in Budapest, Hungary
Business Operations Specialist
Budapest
G&A – Enterprise Systems /
Full-time /
Hybrid
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome solutions. And that's where you come in:
We are seeking a Business Operations Specialist to join our Enterprise Systems team! This position will assist in the continual management and optimization of the company’s processes and data to inform actionable insights.
What you will be doing:
Collaborate with customer facing teams to ensure the relationship between what is sold (contract subscriptions) and what is implemented (product instances) is accurately represented in source of truth systems
Meet with departmental business leaders to gather data to inform operational business process improvements
Develop a comprehensive understanding of existing contract, subscription and product instance data and related processes
Implement and iterate on success and quality assurance criteria to reference when measuring completeness of goals and ongoing accuracy of data
Manage ongoing and sustainable operational processes that identify key responsibilities across departments and the specific procedures to be followed by each individual with ownership
Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
Identify and resolve operational issues and risk, optimize workflows and processes
Document and enable on process changes as they evolve
Bring enthusiasm and knowledge for data and data-related technologies to assist in providing cutting-edge analytical solutions to the business
Help implement and define data “best practices” across the organization
What you will need to know/have:
5+ years of relevant experience in business operations, data operations or similar
Experience interacting across sales, customer experience, business analytics, technology teams and operations
Experience developing ongoing business processes to solve for complex, cross-functional challenges
Experience gathering requirements for, designing and implementing data projects
Experience making well-informed decisions in complex scenarios
Experience working, creating reports, and monitoring dashboards within a CRM system (Salesforce, etc.)
Working knowledge and understanding of the business including finance, sales and renewals
Working knowledge of data science concepts including statistics, data mining, and predictive analytics is preferred
Self-starter mindset that thrives on problem solving in collaborative environments
Get in on all the awesome at Instructure:
A fun, friendly, and helpful company culture
Competitive compensation
Restricted Stock Unit Program
Private Medicover healthcare + cafeteria plan/SZEP card
Employee Stock Purchase Program
Wellness motivation through PandaFit
An extra week off for the whole company every year
Employee recognition program through Motivosity
Goal-setting, proactive reviews, and internal training
Employee assistance program
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
All Instructure employees are required to successfully pass a background check upon being hired.
EOE Veteran/Disability