Job Information
Linnaeus Client Care Assistant (Veterinary Receptionist) in Buckhurst Hill, United Kingdom
Job Title : Client Care Assistant (Veterinary Receptionist)
Salary: £21,858.20 per annum
Location: Palmerston Vet Group, Buckhurst Hill
Job Type: Full time, Permanent
Hours: 35 hours per week.
Shifts : A mixture of early and late shifts Monday to Friday. 1:5 Saturday shift 9-4pm
Palmerston Veterinary Group Buckhurst Hill are looking for a caring, organised, motivated individual to join their fantastic front of house team!
This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front-of-house team are the face and voice of our business therefore, this role is extremely valued within the team.
Roles and Responsibilities
Liaising with clients and the clinical team to ensure effective customer service
Completing various administrative duties for the clinical team and the business
Promoting our fantastic Healthcare Plan
Meeting and greeting clients with an effortless smile
Booking appointments and diary management
Managing telephone and email enquiries
Taking payment for services and products
Managing cash, stock and client accounts
Opening and closing the practice.
Required Skills and Experience
Previous Customer facing experience
Excellent communication skills, both verbal and written
Highly motivated to provide excellent service to clients and the practice
Works well within a team
Ability to work at a fast working pace under pressure along with lone working and managing own workload
Professional approach to work
Excellent administration, organisational and time management skills with excellent attention to detail
Excellent IT skills – Microsoft (Outlook, Word and Excel).
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Palmerston Veterinary Group was set up in 1968 in Buckhurst Hill. The Palmerston Veterinary Hospital was granted Veterinary Hospital status by the Royal College of Veterinary Surgeons the following year - one of the first in the UK to earn this privilege.
In February 2002, we opened the Walthamstow Veterinary surgery, seven years later launching the Hornchurch branch. We are delighted to have expanded our offering by welcoming our Woodford Green surgery to the family, in 2022.
We are dedicated veterinary professionals with the proven track record. Our team of veterinary surgeons, nurses and administrative staff are of the highest calibre.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie .knight@linnaeusgroup.co.uk