Job Information
IGT Technical Support Engineer (iGaming) in Bucharest, Romania
Technical Support Engineer (iGaming)
Location:
Timisoara, RO, 300627Bucharest, RO, 060574
Requisition ID: 15110
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .
Role Overview
Our Technical Support teams count 20+ great people, consisting of team leads, seniors, intermediates, and juniors technical support engineers. You will report to technical team lead, that will be there for you in all development challenges, supporting you through your career growth.
We organize our workflow in a relaxed environment, providing technical support and information to customers. Technical Engineer is providing details and information in terms of software products and technical equipment, monitoring software infrastructure and handling configuration settings.
During this process you will closely cooperate with customers, with your team and with other team members of other departments. We value cooperation, positive atmosphere, and teamwork while we strongly believe in personal development and invest continually in training, coaching and career progress of our employees.
Our working hours model Is flexible, part time from office and part time from home in agreement with team lead and colleagues on project.
Would you like to be part of our great team? Here is what you need.
What will you do
Provide technical support for issues with technical equipment or software products and hardware and software infrastructure monitoring.
Oversee the design, creation, implementation, and update of the information systems and solve the issues with technical equipment.
Proactively analyze the alerts and system data and act accordingly, including documenting and reporting the issues.
Active participant in the teams that respond to alerts during incidents (phishing, ATP, DDOS, malware etc.) by helping with solving and attending the stages for improving efficiency.
Configuration settings for new suppliers, licensed and operators, marketing events, internal tools and games delivery.
Plan and determine the schedule / chronology for the internal configurations, as well as the step/ stages of the projects using appropriate tools.
Act as a contact between technical departments and the managers who develop the business strategy.
About you
Experience and understanding of customer care approach and technical support is recommended.
Good spoken and written English
Analytical approach to problem solving and ability to work as a reliable team member, self-driven.
Good understanding of important technologies, such as Firewalls, IDS / IPS, SIEM, monitor and prevent APT, endpoint protection.
What We’d Prefer
Technical University Degree.
Experience in technical support field, casino games and tools (JIRA, Confluence, ServiceDesk).
Benefits and Culture
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Private health subscription from a well-known health provider.
Flexible working hours including work from home and from office.
Teambuilding’s .
Vacation days starting at 21/year raging to 26/year, according to seniority.
Wellness allowance.
LI-NG1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .