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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

Lenovo Customer Engineer - Hardware in Bucharest, Romania

Customer Engineer - Hardware

General Information

Req #

WD00065101

Career area:

Hardware Engineering

Country/Region:

Romania

City:

Bucharest

Date:

Tuesday, May 14, 2024

Working time:

Full-time

Additional Locations :

  • Romania

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

We are hiring a Customer Engineer with debugging skills to work in Lenovo's Cloud Service Provider (CSP) group.

CSP is a fast-paced, customer-centric organization that adapts to changing market demands to meet customer needs. We are looking for an individual with general knowledge of Intel & AMD-based CPU servers to troubleshoot & resolve technical issues for rack-mounted servers or storage products. This is a customer facing role both remotely and onsite.

We are the only company with true end-to-end capabilities for even the most unique solution. Our CSP solutions are designed, built, and deployed around the world, all in-house.

This European CSP position would be a new but key strategic member of Lenovo's CSP Quality team, supporting and working with cutting-edge companies and technologies to implement and deliver customized services to our clients.

Responsibilities include:

  • Work independently on customer issues, either in the lab or at client locations.

  • Travel will occasionally be required as needed.

  • Perform problem determination/problem source isolation (PD/PSI) for CSP clients.

  • Identify and help implement potential solutions.

  • Work with Lenovo engineering & development teams to develop solutions for client issues.

  • Report systemic issues that could impact other clients. Work independently and with engineering and development teams to develop long-term solutions.

  • Maintain focus on creating the most cost-effective solutions to technical issues.

  • Manage and track technical issues.

  • Highlight potential risks and critical defects and report status to the team & management.

Requirements:

  • Bachelor's degree in Mechanical, Electrical, Software, or Industrial Engineering, or related field or

  • Proven practical experience in engineering hardware, with a focus on customer interaction and support.

  • Excellent communication skills, including proficiency in English, to effectively liaise with customers primarily located in Europe.

  • Ability to build and maintain strong customer relationships, including regular communication, problem-solving assistance, and gathering necessary information for advisory purposes.

  • Familiarity with server, storage, or other hardware components is considered a plus.

What we offer:

  • Annual salary review and bonus pay-out based on performance evaluation

  • Private medical insurance (covered 100% for employees)

  • Additional vacation days per year according to the total years of services

  • Additional paid leave time for all employees for the Public Holidays that are on weekend days

  • Additional paid leave time for employees who have children

  • International team, skills development

  • Hybrid working model, flexible schedule

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

  • Romania

  • Romania

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