Job Information
Zones, LLC Desktop Support Technician in Brooklyn, New York
Location: 1 x onsite in downtown NYC, 1 x Durham, NC
Hours: Day shift - Mon-Friday 8-5pm ET
Hourly pay - up to $31.25/hr + Medical/dental/vision immediately + 401K after 6 months.
- Troubleshoot and remediate PC/MAC/peripheral/mobile device hardware and software issues and provide repair action for incidents - 500 end users
- Install, configure and support new hardware and software for service requests.
- Document resolution to desktop issues, propose solutions to root cause problems.
- Maintain hardware and software inventories.
- Assist with project-based work as needed and as directed by leadership.
- Respond to incidents by phone or email in a timely manner. Additionally, provide written receipt of Incident and convey the expected resolution time.
- Update customer ticketing system (Zendesk), inventory/asset management systems as required, and complete appropriate paperwork for customer acceptance.
- Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude.
- Demonstrate active listening skills with ability to act with sensitivity and empathize with Customer's situation.
- Document resolutions to desktop issues and propose solutions to root cause problems.
- Provide support for L2 issues. Learn and become knowledgeable of Customer products and services.
- Bachelor's Degree preferred. Minimum of an Associate's Degree or equivalent HS Diploma and at least 1 -2 years of experience with PC systems, related peripherals, common software programs and Operating Systems.
- Strong MAC/PC hardware diagnostics skills - Chromebook experience a plus.
- Experienced with Break/fix solutions
- Strong knowledge of Windows 10, MS office suite & 0365
- Knowledge of Mac OS/Apple iOS.
- Working knowledge of Active Directory
- Well versed in remote take over tools in support of PCs, Network Printers as well as remote connectivity via VPN.
- Virus /Malware eradication skills through normal tools sets.
- Experience setting up printers, monitors and IT cabling.
- Ability to document processes and procedures.
- Independent and trustworthy
- Superior customer service and interpersonal skills
- Excellent oral and written communication skills.
- Ability to lift 50 lbs.
- Must be able to pass a thorough background check. (criminal, education, employment).
At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly