Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Mobile Logo

Job Information

LaSante Health Center Bilingual Doctors office Front Desk and Call Center in Brooklyn, New York

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

RESPONSIBILITIES:

Answer telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information into Electronic Health Record (address, telephone number, name of insurance or self-pay status).

Schedule appointment for patients - review appointment date, time, location, and provider name with caller.

Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

Remind caller of cancellation/no-show policy.

Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

Act as a liaison for the patients and the Health Center:

Direct calls to other departments as needed.

Use sound judgment in handling calls; able to perform service recovery efforts if needed

Understanding of when to escalate calls to Providers/ Practice Administrator/ Nurse Manager.

Make reminder calls as directed.

Make calls to reschedule appointments when necessary.

Provide assistance with mailings and other projects as call volume permits.

Receive, sort, and distribute incoming fax messages

Operates standard office equipment requiring no previous training, e.g. telephone, computer terminal, data printer, photocopier, calculator, etc.

Other related duties as assigned by manager

QUALIFICATIONS:

High school diploma or equivalent required.

Bilingual in English and Spanish/Creole preferred.

Proficient computer skills (i.e. Microsoft Office & Outlook).

Ability to handle confidential and sensitive information.

Ability to communicate effectively on the telephone.

Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

Ability to handle a call center environment: fast paced, work quickly and multi-task.

Ability to exercise good judgment to handle calls appropriately.

Ability to demonstrate good customer service and professional phone etiquette

eClinicalWorks EMR experience preferred.

Call Center/Front Desk Reception experience preferred

Job Type: Full-time

Speaks Haitian Creole preferred

DirectEmployers