Job Information
The Toro Company Service Advisor - Toro in Brisbane, Australia
Are you looking to move away from hands-on work and focus on managing workflows? Do you excel in customer service?
We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Advisor. You'll report to the Service Manager and handle service requests from our customers. Your duties include taking calls, managing parts and work orders, providing low-level technical assistance, and gathering customer feedback. This role is ideal for a customer driven person looking to kick start their automotive career or a seasoned technician looking to step away from the tools.
What will you do?
Answer incoming calls across all Toro Service sites
Manage parts interpretation, quotes, and work orders for service requests
Keep customers updated on work order status
Collaborate with Service Managers to balance workload and pressure
Maintain customer and product data in ServiceMax
Perform additional administrative tasks as needed
Located at Banyo, QLD. #LI-Onsite #LI – FG1
What do you need?
Knowledge and experience in dealing customers
Knowledge of Toro products and experience with their operating characteristic (desirable)
Experience in workload planning, parts interpretation, or mechanical work is a plus
Ability to establish effective business relationships with internal and external customers
Excellent customer service focus
Strong computer skills, including CRM management
A valid Australian Motor Vehicle License (Forklift licence beneficial)
Toro technical background, SAP and ServiceMax skills will be highly regarded