Job Information
Skookum Educational Programs Quality Control Specialist in Bremerton, Washington
Join Skookum and make a difference! Skookum is: A national leader in employment of individuals with disabilities and veterans. Comprised of a growing dynamic team of social entrepreneurs. Operating self-sustaining businesses across 13 states and the District of Columbia, with over 1,300 employees. Dedicated to providing incredible customer experience to our federal and private-sector customers. Committed to providing an incredible employee support and development program, tailored to the social mission. Location: Bremerton, Washington Type: non-exempt Compensation: $23.69 - $25.85 per hour (Skookum's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.) Work Schedule: Full time, Monday - Friday 7:00am - 3:30pm (flexible start and end times depending on scheduling needs) Travel: Travel to local Washington sites is required for position. Skookum's Bremerton, Washington Home Office supports nationwide operations through highly trained and motivated professionals in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more. As a Quality Control Specialist you'll be responsible for monitoring the quality performance of all services performed by Skookum Contract Services and Sub-Contractors on behalf of Skookum through independent surveillance. The QC specialist will generate reports that identify quality levels, trends, training needs, and other qualitative data necessary to ensure that contract requirements are being met. Perform and document daily inspections utilizing the inspection program and/or forms, as applicable to ensure contract quality specifications are met. Inspection can include, but are not limited to: Janitorial, Grounds, Sanitation, Galley Operations, IQ, Cracks and Crevices, Striping, Floor Care, Cargo Doors, Chutes, Exhaust Hoods, Lamping, Recycling, Pest Control and Smoke Shelters. Solicit customer surveys during inspections at predetermined buildings and/or randomly selected completed work orders. Operate computer software applications to perform data entry, analysis, and reporting tasks efficiently. Prepare and submit all required reports to Quality Control Supervisor and Division Leadership at the required frequency. Ensure all reports are clear, concise, and comprehensive. Update all pertinent quality control folders on SharePoint at the required frequency for both internal (Quality Control) and external (Division/Government) locations. Establish and maintain excellent relationships in any interactions with customers, employees and management while performing duties. Monitor and identify problematic trends along with customer complaints and initiate corrective action plans as required. Cross training in all areas and locations of the West Sound Area contracts. Communicate professionally and courteously with customers, be efficient and timely. Maintain professionalism in both appearance and demeanor. Continuously review contracts for standards and specification of work requirements or for any changes or modification to the contract. Conduct inspections of work environment to ensure safety requirements are met. Drive to local and off-site contract locations to perform inspections independently and part of a team as required. Adhere to ISO Processes and Standards and ensure all SOPs and ISO processes are meeting contractual guidelines. Ability to perform ISO Audits for both divisional and corporate level processes. All Other Duties as Assigned* You'd make an excellent Quality Control Specialist if you: Consider yourself a people person. Love working on collaborative teams. Are dedicated to