Job Information
Burrell Behavioral Health Client Access Representative (Branson) - $15/hr in Branson, Missouri
Job Description:
Job Title: Client Access Representative (Branson) $15/hrLocation: Branson, MoDepartment: Client AccessEmployment Type: Full TimeShift: Monday - Friday
Job Summary:
Are you a passionate and dedicated customer service professional looking to make a positive impact in the lives of clients? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Client Access Representative!
As a Client Access Representative, you'll be responsible for the overall process of scheduling clients, collecting payments, and maintaining current and updated client paperwork. Our ideal candidate is passionate about providing excellent customer service, has strong organizational and multitasking skills, and has strong communication and collaboration skills.
Branson, MO offers a high quality of life! Join us in making a difference in the lives of our clients and advancing your career!
Position Perks & Benefits:
Employee benefits package - health, dental, vision, retirement, life, & more
Paid time off- 29 days per year including vacation & holiday pay
Mileage reimbursement - company paid for work functions requiring travel
Top-notch training - initial, ongoing, comprehensive, and supportive
Career mobility - advancement opportunities/promoting from within
Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Key Responsibilities:
Greet clients, verify personal information, insurance, and collect co-payments.
Schedule appointments, obtain benefits and eligibility information.
Manage appointment scheduling, cancellations, and no-shows according to established processes.
Resolve client issues and provide information to clients.
Prepare and ensure completeness of client health records.
Collect payments, balance cash amounts, and complete transactions.
Verify and coordinate client referrals.
Utilize Electronic Medical Records effectively.
Answer phone calls, direct calls, and place calls as requested.
Manage stressful client encounters effectively.
Maintain waiting room/reception area appearance.
Maintain knowledge of office equipment and participate in quality improvement programs.
Utilize excellent guest relations skills in all interactions.
Perform additional duties as assigned.
Education and/or Experience Qualifications:
High school diploma or GED required.
Previous customer service experience preferred.
Additional Qualifications:
Excellent oral, written, and interpersonal communication skills.
Strong customer service orientation.
Ability to multi-task and be a team player.
Excellent organization and typing skills.
Ability to work with a computer.
Reliable transportation.
Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees