Job Information
Novo Nordisk Senior Engineer I - Laboratory IT in Boulder, Colorado
About the Department
The Boulder Site is home to the specialized technical operations/CMC team for oligonucleotides and RNAi therapeutics, continuing its legacy as the hub for all manufacturing-related activities for GalXC™ and GalXC-Plus™ investigational therapeutics developed from Novo Nordisk’s acquisition of Dicerna Pharmaceuticals, Inc. in December 2021. With a new laboratory completed in 2021 to support analytical and process development, the CMC team works alongside Quality, Regulatory, Technical Operations and RNAi Early Development professionals at our Boulder, Colorado facility and works closely with our teams in Lexington, Massachusetts. Ranked the No. 1 Place to Live for the second consecutive year by U.S. News & World Report, Boulder is experiencing a renaissance in biotech investment and is one of the world’s leading centers for oligonucleotide innovation and manufacturing. Together, we are driving change. Are you ready to make a difference?
The Position
The Senior IT Engineer I - Labs will be responsible for ensuring operations of existing local laboratory IT infrastructure as well as pursuing novel solutions that allow the research teams on site to work with data driven sciences. Major tasks will include implementing and maintaining existing laboratory systems and instruments, enabling solutions for capturing data from laboratory instruments and servers, ensuring local and cloud storage capacity for data, ensuring access to relevant cloud computing data science tools, as well as securing network performance for data capture and analysis locally and globally.
The Senior IT Engineer I – Labs will therefore be working closely with research and operations staff in Lexington, MA as well as with the Digital, Data and IT (DDIT) organization, DDIT Research and Early Development (DDIT RED) and coordinating with colleagues in NN global research hubs and at multiple US locations.
Relationships
**This position sits in Boulder, CO and reports to the Lab IT lead in Lexington, MA.
Additional internal stakeholders include IT applications teams from Novo Nordisk (NN), IT security teams from NN; Legal, audit and compliance representatives from NN; NNI IT group for infrastructure, network, security, application, and user related activities.
External stakeholders include service providers for support of scientific instruments and systems.
Essential Functions
Provides technology support and service:
Develops strategies and processes to ensure that stakeholders’ needs are identified and met, commitments are delivered upon and that stakeholders receive superior quality service
Develops creative solutions to effectively handle difficult incidents, and various techniques to diffuse situations and keep stakeholders calm
Exhibits extensive knowledge of IT systems, applications, cloud computing and/or networks, and utilizes this knowledge to develop training for other technical supporters
Serves as a role model to others for translating complex and technical information
Develops and maintains systems, applications and infrastructure:
Follows IT security best practices, policies and procedures in support of IT security programs
Analyzes user requirements, develops and implements functional specifications and configurations for complex systems, and ensures requirements are met
Champions best practices within functional area to enhance IT solutions and improve processes and results
Champions recommendations and improvements to system and process performance and functionality
Understands the needs of Novo Nordisk functions and translates them into innovative business and IT solutions
Monitors and manages overall system and recommends solutions to hardware or software problems and issues
Infrastructure support:
Maintains IT systems and performs regular proactive maintenance and system updates
Scientific it and cloud computing infrastructure support:
Provides systems integration, installation, licensing, version management, and basic troubleshooting; manages incident resolution when escalation of issues to software vendors is required
Analyze and fulfills business needs:
Fosters and develops an environment of open and honest communication to build strong partnerships and positive perception of IT
Leverages in-depth knowledge of business functions, business processes and key objectives to develop solutions aligned with business needs
Engages stakeholders to discuss the effectiveness of solutions and capabilities, and their impact on business strategies and performance
Builds relationships and influences key stakeholders:
Demonstrates the ability to influence expectations and negotiate with global stakeholders to produce desired effects on actions, behaviors and business outcomes
Facilitates cross-functional collaboration among necessary stakeholders when making decisions and developing strategic plans
Physical Requirements
0-10% overnight travel required.
Qualifications
A high school diploma, minimum of 8+ years relevant experience required
A Bachelor’s degree with 5+ years and Master’s degree with 3+ years relevant experience can be considered
Relevant experience includes:
Excellent troubleshooting skills with ability to create solutions
Solid understanding of PC based hardware, Microsoft Windows Servers, Active Directory, Virtual Machines
Solid understanding of network standards and protocols, wireless networks, VLANs, firewalls
Solid understanding of relational databases (e.g. MSSQL/Oracle)
The ability to learn new applications and apply knowledge in troubleshooting situations
Understanding of remote support and help desk ticketing systems
Preferred experience includes:
Experience in a biotechnology, life sciences, or clinical IT systems analyst or computer programmer role
Experience with IT structures in a laboratory based setting and experience supporting research staff
Demonstrated ability to work independently, generally unsupervised, in teams, and with external collaboration partners on highly complex activities
Customer minded problem-solving mindset with a keen interest in identifying and problem solve how to best enable and increase science and operational performance through IT
Ability to influence, communicate, and collaborate in teams spanning multiple time zones as part of a global organization
Excellent written and oral communication skills
Detail oriented with strong documentation skills
Prioritizes and keep focus on key priorities
Cultural awareness relevant to working in a globally focused work environment
The base compensation range for this position is $98,820 to $130,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.
The job posting is anticipated to close on 5/27/24. The Company may however extend this time-period, in which case the posting will remain available on our careers website at www.novonordisk-us/careers.com