Job Information
Pine Street Inn Training and Quality Assurance Manager in Boston, Massachusetts
Training and Quality Assurance Manager
Department: Behavioral Health
Office: 444 Harrison Avenue
Location: Boston, MA
Position Type: Direct Care
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time
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SCHEDULE: 40 hours, Monday - Friday, 8:00 a.m. - 4:30 p.m. (some evenings and weekends as needed)
LOCATION: Remote (with Travel)
The Electronic Health Record Specialist is a non-essential position in the event of emergency or weather and will work 100% remote at this time in accordance with the Pine Street Inn Remote Working Policy
JOB DESCRIPTION:
SUMMARY OF THE POSITION:
The Training and Quality Assurance Manager specializes in training in Clinical and Technical areas while playing a crucial role in ensuring the competence and quality of documentation and performance of clinical and technical staff within the organization. The Training and Quality Assurance Manager is also responsible for designing and implementing training programs, assessing performance, and maintaining quality standards to uphold regulatory compliance and enhance patient care and documentation. Effective leadership, extensive clinical or technical expertise, and a commitment to continuous improvement are essential for success in this role.
*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally an annual CORI review will be conducted for the Coordinator of Special Housing Initiatives. Acceptable results of annual credentialing and CORI reviews will be required of the Coordinator of Special Housing Initiatives
REQUIREMENTS:
QUALIFICATIONS:
REQUIRED:
Bachelor-s degree in Human Resources, Training and Development, or a related field or
3 years of experience of effectively supervising, mentoring and training Staff of all levels
Supervisory experience of 1 or more Staff
PREFERRED:
Experience in Human Services or Behavioral Health sectors
Experience training Staff on writing service documentation
Experience training Staff on varying electronic or Microsoft systems
KNOWLEDGE/EXPERIENCE:
REQUIRED:
Strong presentation and facilitation skills
Excellent verbal and written communication skills
Solid understanding of adult learning principles and instructional design methodologies
Experience delivering training programs in a variety of formats (classroom, virtual, blended)
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Zoom and experience with learning management systems
Strong emotional intelligence, self-awareness and ability to lead with empathy and inquiry
Experience developing trusting relationships with colleagues
Experience with training Staff on techniques to document services, other topics and utilize systems
PREFERRED:
Experience with Carelogic or other Electronic Health Record Systems
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
Ability to physically access different training locations
Ability to lift, transport and set up audio-visual and training equipment and supplies
Ability to communicate in person, by telephone and by computer
Requires long periods of standing and presenting to groups
Position requires long periods of sitting working at a desktop/laptop computer
Must be able to travel to various programs as occasionally needed
MENTAL ABILITIES/SKILLS:
REQUIRED:
Patience with all Staff as they learn
Excellent oral and written communication and interpersonal skills
Strong organizational skills; ability to prioritize and manage multiple, concurrent training initiatives
Ability to work independently, with minimal supervision, and creatively problem-solve
Ability to follow-up promptly and handle multiple tasks simultaneously
Ability to build positive relationships with employees, supervisory personnel and outside partners/resources
Ability to exercise a high degree of discretion and confidentiality with respect to sensitive employee matters that may arise in the course of training program functions
Ability to perform all duties appropriately in a multicultural environment, while treating all persons with dignity and respect
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Design and develop comprehensive training programs for clinical and technical staff, including orientation programs for new hires and ongoing training for skill development
Supervise work of 1 or more Staff
Train Staff on techniques to document services, other topics and utilize systems
Assist with preparing Staff on how to conduct and participate in audits
Collaborate with subject matter experts to create training materials, modules, and resources tailored to specific clinical and technical roles
Incorporate adult learning principles and instructional design best practices into training curriculum development
Collaborate with program/department managers to identify skills/knowledge gaps, assess training needs and develop training plans
Design and develop training materials, including visual presentations, handouts, job aids and e-learning modules
Facilitate engaging and interactive training sessions, ensuring that all participants are actively involved and that learning objectives are met
Introduce and monitor virtual training sessions led by adjunct or outside instructors
Prepare regular reports and presentations on training outcomes, quality assurance findings, and performance metrics for management review
Familiarity with learning management systems (LMS) and other training technology platforms
Excellent communication, presentation, and interpersonal skills
Strong analytical and problem-solving abilities, with attention to detail
Leadership experience and the ability to motivate and inspire teams toward excellence
Evaluate training effectiveness and make necessary improvements based on feedback and results
Set up training room furniture, equipment and other supplies needed to conduct training
Stay current on industry trends and best practices in training and talent development
Commitment to fostering a culture of continuous learning and quality improvement
INTERNAL CANDIDATES APPLYING FOR THIS POSITION PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTED DATE.
Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.
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