Job Information
Manulife Sr Executive Assistant in Boston, Massachusetts
This role provides executive level administrative support to the President & CEO of John Hancock. This the role will be accountable for executive support activities such as calendaring, expense reporting, travel management, as well as the day-to-day management of the Executive Office. We are looking for an enthusiastic, learning oriented professional EA colleague who is proactive, engaged, and interested in bringing a lot of value to the position.
Position Responsibilities:
Responsible for executive’s calendar. Booking all appointments and making sure the daily schedule flows efficiently. Rescheduling of appointments as the executive’s calendar can be very fluid.
Scheduling US Leadership Team meetings and managing agenda for these meetings
Reads email and identifies key decisions required so items don’t get missed
Customer issues – works with the appropriate teams to ensure issues are being addressed in a timely and satisfactory manner
Assist the executive in achieving a paperless environment
Interacts with board members and/or various committee members on behalf of the executive; Contacts company personnel at all levels to gather information for the executive, to follow up, or to communicate information on behalf of the executive
Screens telephone calls; responds personally wherever possible; uses judgment regarding potentially urgent matters
Prioritizes and summarizes contents of incoming materials - e.g., mail, reports, government notifications, articles, competitor packages - requiring knowledge of operations, an understanding of pertinent individuals involved, protocols, actions required, timelines, signature authority required, compliance, regulatory mandates, etc.
Manage administrative projects as assigned by executive and ensure accurate and timely completion of tasks. Projects assigned may include research, correspondence or other work for the executive. Independently gather information, test for reasonableness and analyze data. Make recommendations solutions to issues or problems.
Timely resolution of issues/projects, keeping executive informed on the status of items
Makes independent decisions regarding planning, organizing, and scheduling own work
Arranges and coordinates travel, including travel agenda; Handles details involving foreign travel, including entry papers, currency, passports and visas
Completes executive’s expense reports; maintains detailed records of expenses.
Reviews expense reports for executive’s direct reports to ensure they follow company policy
Careful proof reading of all documents sent out by the executives, whether created by the admin/executive or by someone else, ensuring grammatically correct and no spelling issues
Maintain calendar for tracking ex-patriot whereabouts (in-/out-of-country) for tax purposes
Other responsibilities as assigned.
Required Qualifications:
Progressive experience in executive level administrative support.
Expertise in MS Office applications – Word, Excel, PowerPoint, Access, and software applications unique to the business; Works with standard office software packages.
Work is of a confidential nature, requiring a broad understanding of the company’s business, policies, and practices
Excellent problem-solving and verbal and written communications skills
Ability to be flexible, multi-task and pivot quickly when required
Ability to represent the executive to others
Ability to work well with other executives’ assistants
Strong attention to detail and accuracy required.
Ability to work with top management and may act on behalf of Executive on some matters, or refer matters to others on their behalf
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
Primary Location
Boston, Massachusetts
Working Arrangement
Hybrid
Salary range is expected to be between
$58,875.00 USD - $98,125.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
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Company: John Hancock Life Insurance Company (U.S.A.)