Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Beth Israel Deaconess Medical Center Reception Desk Rep-Radiology in Boston, Massachusetts

Apply Now (https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25366&siteid=5252&jobid=518254) Apply Later

Reception Desk Rep-Radiology

Department Description:Schedule: Friday 8:30-5pm, Saturday/Sunday 7-3:30pm

Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers at the MRI Reception desk.

Job Location:Boston, MA

Req ID:38033BR

Job Summary:The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information.

Essential Responsibilities:

  • Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.

  • Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in.

  • Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.

  • Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.

  • Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors.

Required Qualifications:

  • High School diploma or GED required. Associate's degree preferred.

  • 1-3 years related work experience required in a customer service role. Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations..

  • Attention to detail, strong verbal communication , customer service and keyboarding skills.

  • Medical terminology knowledge.

  • Excellent interpersonal skills and the ability to work both independently and as a part of the team which includes fellow Reception Representatives, technologists, physicians and nurses.

  • Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

  • Prior experience working in customer service related roles.

Competencies:

  • Decision Making:Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

  • Problem Solving:Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

  • Independence of Action:Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

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