Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Oracle Customer Service Analyst 3-Support in Boston, Massachusetts

Job Identification : 129307

Job Category : Support

Job Locations :

MA, United States

Preferred Qualifications

Order Management Support Engineer

This is the perfect opportunity for the right applicant to be able to showcase their technical skills and to be acknowledged and appreciated. This position will expose the applicant to many of the cutting edge strategies and technologies currently being deployed by top retailers.

Our team is made up of a group of intelligent, resourceful, collaborative, fun and inquisitive individuals. They are the experts on our products and our customers. As such, there are endless opportunities to explore various paths both within our department and company-wide at Oracle.

As a member of the Oracle Above Store Support Team, this individual will be responsible for second and third level support of Oracle’s industry leading cross channel software products.

In addition to the qualifications listed below the ideal candidate will have experience with web based applications including knowledge of various operating systems and application servers. This position requires strong communication skills and an exercised ability to enhance technical proficiencies within an evolving and diverse technology landscape.

  • Work with clients and internal resources to research, diagnose and resolve software inquiries

  • Work with clients and internal resources to align business needs with optimal utilization of the software

  • In precise form, document all details regarding product inquiries in Oracle’s Customer Management system

  • Educate co-workers on diagnostic findings and methods of resolution

  • Maintain a high level of competency in all designated applications

  • Demonstrate excellent customer service skills for both internal and external clientele

  • Demonstrate ability to articulate issues and resolutions

  • Perform the delivery software distributions using Micros-Retail’s change management tools and procedures

  • Provide 24x7 product support for end-users via beeper support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, you will be considered the lead customer liaison for 4 -10 strategic, top-revenue Support accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Premier Analysts for Customer Visits and employee mentoring.

Job duties are varied and complex, needing independent judgment. May have project lead role. Because of the nature of this position, a proven track record of demonstrated working skills including, but not limited to, excellent verbal and written communication skills, project management skills, ability to multitask and work under pressure, and (most importantly) an unabbreviated commitment to ensuring customer success. Bachelor's Degree in either communications or information systems, previous account management and customer-focused experience, training experience in a software environment, prior working knowledge of or the desire to quickly learn about Oracle's products, and six years related experience.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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