Job Information
CSHQA, Inc. IT Help Desk Support Technician in Boise, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2060135 As an IT Help Desk Support Technician at CSHQA, you will be responsible for maintaining the organizations effectiveness and efficiency by setting up, configuring and supporting internal and/or external networks, develop and maintain all systems, applications, security, and network configurations.
You should have a strong knowledge of information systems; antivirus protection; encryption; mobile device management; network management; current trends in information technology; computer hardware and software capabilities and limitations. Your strong problem solving, critical thinking and interpersonal skills will be a key to your success.
ESSENTIAL FUNCTIONS
Troubleshoot network performance issues.
Maintain positive, customer-service oriented employee relations; responding to the needs and questions of users concerning their access of resources on the network.
Document network policies and procedures.
Establish network users, user environment, directories, and security including remote/mobile access.
Gather information from the employee and determine the issue by analyzing the symptoms and figuring out the underlying problem.
Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems.
Perform hardware installation, maintenance, troubleshooting and repair as necessary.
Perform software installations, upgrades and patches.
Provide both informal/formal training to end-users.
Configure and prepare new workstation hardware for deployment to end-users.
Eager to learn new technologies and software to help improve the efficiency and effectiveness of the firms processes.