Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,307,156)

Job Information

BC Forward Customer Support Specialist - wDYrqvdTDclo-3294 in Boise, Idaho

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2193600 Customer Support Specialist

BCforward is currently seeking a highly motivated Customer Support Specialist for an opportunity in Boise, ID!

Position Title:

Customer Support Specialist

Location: Boise, ID

Anticipated Start Date:

04-25-2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration:

24 Plus Months (Contract)

Job Type: [FULLTIME (\>=30 HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range:

\$16/hr to \$18/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

  • Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
  • Expert knowledge on the general/technical aspects of the job.
  • Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative, and technical knowledge are required to resolve problems.
  • Work is completed independently and can handle most unique situations.
  • Frequently determines methods and procedures for new assignments.
  • May supervise the activities of other non-exempt employee.

Responsibilities:

  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
  • Provide resolution and feedback based on analysis.
  • Leads in projects for process or quality improvements and documents changes.
  • Works with escalated customers and drives actions in post incident reviews.
  • Manages multiple tasks or cases simultaneously without supervision.
  • Acts as a mentor and may provide some supervision of other non-exempt employees.
  • May provide input on training material for new and existing processes.
  • Provide training to new and existing employees as needed.
  • Process expert and subject matter expert on standard and nonstandard delivery types.

Education and Experience:

  • High school education or equivalent; some college-level education preferred.
  • Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college-level education.

Work Environment:

  • Superior communication skills both written and verbal Experience in customer-facing role either remote or face to face.
  • Understands internal processes and tools Computer proficiency.
  • Problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role.
  • Familiarity with computer technology.
  • Time management skills.
  • Oversee compliance with operating procedures and standards.
  • Advanced knowledgeable in call routing and case management processes and obligation systems.
  • Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
  • Organizational skills to manage workflow and tasks.
  • Process analysis and documentation.
  • Ability to mentor and train new agents
  • Ability to participate or lead in projects for process or quality impro ements.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

  • Customer Service and Customer Support.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center

DirectEmployers