WinCo Foods Business Systems Project Manager in Boise, Idaho
Join our Winning Team today and start your ownership journey!
WinCo Foods is a rapidly growing family of over 135 grocery stores, complete with our own distribution centers and transportation network. We’re proud to operate across 10 states west of the Rockies with more than 20,000 employee owners.
At WinCo Foods we act like owners – because we are! We believe, as the Low Price Grocery Leader, that we make the lives of the communities where we operate better by giving them the best possible prices to feed their families and by focusing on the success, well-being and diversity of our employee owners.
Currently, WinCo is the third largest Employee-Owned company in the United States. WinCo has more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Once eligible, you can start your journey to ownership with an annual gift of stock equaling 20% of what you make each year. (ESOP available at most locations and subject to vesting)
WinCo Foods offers the very best benefits in the industry, with low cost, high quality medical benefits with rates as low as $40 a month, enrollment in our ESOP after 6 months, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, employee assistance, discount program – and even voluntary benefits like Pet Insurance!
Utilize WinCo’s IT systems to help achieve strategic business goals. Design and develop new systems by configuring new hardware and software, or use existing systems in new ways to accomplish additional or different outcomes. Work with personnel to research, analyze and define business requirements and user specifications for system changes and improvements. Perform end user testing and system documentation. Monitor help desk cases. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work.
Typical Duties and Responsibilities
Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service with users by telephone, email, and in person.
Manage minor to intermediate projects including timelines, documentation, meetings, and testing.
Test, document and support business systems applications.
Understand and follow approved change management processes.
Follow test methodology and practices to ensure quality assurance.
Respond to telephone calls, help desk tickets, emails and requests for technical support.
Create and update documentation such as business processes and procedures, user documentation, change documentation and training presentations.
Track system issues and monitor status via Help Desk tickets and Program Change Requests (PCRs).
Work with users to identify smaller enhancements and clarify detailed requirements.
Provide intermediate to advanced systems support including testing, interfaces and integrations.
Schedule meetings with users and programmers for PCR requirements review and revisions.
Support other department personnel.
Performs other duties as assigned or needed.
- Bachelor’s degree or equivalent education, training and/or experience demonstrating considerable knowledge of business systems analysis in addition to the requirements below.
Demonstrating strong verbal, written and interpersonal communication
Applying analytical and problem-solving skills with close attention to detail to monitor progress and complete assignments effectively.
Proficient use of Microsoft Office and SharePoint software (Word, Excel, Outlook, ).
At least one (1) year of applicable systems or project management experience.
Consistently provide friendly and engaging customer service to internal and external customers.
Perform tasks requiring manual dexterity (e.g., process paperwork, data entry, etc.).
Work effectively in a team oriented environment by establishing and maintaining good rapport with co- workers, supervisors and others.
Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
Assist other business systems analysts with projects, project documentation, task list and issues logs.
Complete realistic ROI calculations.
Map workflows and create system, process, and/or program flow charts.
Create, follow and update Test Scripts.
Organize, facilitate, and coordinate meetings as needed, especially for requirements gathering or group testing.
Correctly prioritize concurrent tasks with limited direction.
Communicate timely meeting recaps including business decisions, open items, required tasks and next steps.
Draft communications and change notices (may require review/approval).
Understand and consider cross-functional business impacts.
Machines and Equipment Operated:
- Office machines (e.g., copy machine, computer terminal, telephone, fax, etc.) and other
Preferred Education, Experience and/or Credentials:
Specific experience as a business systems analyst or technical project manager
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
As WinCo Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Requisition ID: 2023-120781
Street: 650 N. Armstrong Place
Bonus Eligible: Yes
External Company URL: https://www.wincofoods.com/
Post End Date: 10/2/2023