Job Information
Mastercard Business Analyst in Bogotá, Colombia
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Business Analyst
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Job Overview:
The Billing Services department provides centralized billing for products and services billed to our customers using the MasterCard Consolidated Billing System (MCBS). Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as MasterCard advances commerce globally.
Partner with business owners and release manager/lead to understand new business opportunities and define the business and functional requirements. Deliver high quality business and functional requirements to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle.
Role:
• Coordinate and participate in review; revisions; changes; enhancements; testing; documentation; and member notification of product enhancements and/or business opportunities.
• Provide business knowledge and technical support for requirements development.
• Work closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems.
• Ensure development objectives are accomplished; user testing is performed; and member notification is prepared in a timely fashion.
• Consult with Business Owners on projects.
• Develop and participate in the review of business and functional requirements and determine primary functions that the project is to provide.
• Ensure timely and accurate communication with project staff throughout the life cycle of the project.
• Document and coordinate changes and enhancements of products and services. Prepare and/or present documentation of business/technical presentations.
• Provide technical support for the member(s) to ensure adherence to requirements.
• Evaluate business requests to determine feasibility; work with Software Engineers to define alternatives and recommend optimal solutions.
• Ensure methodology compliance; document problem areas and coordinate resolutions; reporting to management as necessary and investigate/research MasterCard or industry business/technical process.
• Coordinate and document project/release level user acceptance testing.
All About You:
• Bachelors degree or equivalent work experience required.
• Advanced degree preferred. Knowledge / Experience:
• Prior Business Analyst and Project life-cycle experience preferred.
• Proficient in Microsoft Word and Excel. Basic knowledge of Microsoft Access or relational databases is desirable.
• Basic knowledge of business processes and development life cycle preferred.
• Full use and application of standard principles, theories, concepts, and techniques usually acquired through 1 to 3 years of experience.
• Must possess excellent verbal and written communication skills.
• Self-starter and able to manage multiple projects.
• Strong communications skills in English (spoken and written)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.