Job Information
Robert Half Human Resources - General in Boca Raton, Florida
Description Job Title: Tier 1 HR Advisor (Bilingual) Location: Boca Raton, FL (On-site during training, hybrid remote afterward) Salary: $25 per hour Schedule: 40 hours per week (On-site during training, then 2 days on-site, 3 days remote per week)
Description: The Tier 1 HR Advisor plays a crucial role in handling employee and manager inquiries/issues related to permanent to Retire employee processes and human resource policies. This position involves effectively managing various communication channels such as calls, chats, and other methods to provide accurate and timely solutions while delivering outstanding customer service to employees, managers, and internal teammates.
Key Responsibilities: Handle incoming calls, chats, and other communication methods regarding employee and manager inquiries/issues about HR processes and policies. Identify customers' needs, clarify information, conduct research, and provide solutions accurately and promptly. Provide exceptional customer service to employees, managers, and internal teammates, ensuring their needs are met effectively. Work efficiently in a busy environment and meet operational performance standards, goals, and metrics. Fluently communicate in one of the following languages: Portuguese, Chinese, German, or Hungarian. Collaborate with team members to ensure seamless communication and resolution of inquiries/issues. Stay updated on HR policies, procedures, and best practices to provide accurate information and solutions. Maintain confidentiality and professionalism while handling sensitive information and inquiries. Requirements Requirements: Fluent in one of the following languages: Portuguese, Chinese, German, or Hungarian. Exceptional communication and customer service skills. Ability to work effectively in a fast-paced environment and meet operational performance standards. Strong problem-solving and research skills. Previous experience in HR or customer service is preferred but not required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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