Job Information
Raldex Hospitality Hotel General Manager in Blowing Rock, North Carolina
Hotel General Manager
We are on the lookout for true leaders. Are you a professional individual who has integrity, a desire to grow and learn, and who can pivot and adjust to the needs of the business?
The General Manager is responsible for establishing and leading a high-performing hotel team to deliver exceptional guest service, an engaging and productive workplace, optimal financial performance, and a quality product through operational excellence, following brand and company standards.
Summary of Responsibilities
• Proficiently oversee day-to-day operations of all hotel departments.
• Manage hotel budget to control expenses and increase profitability.
• Develop the overall hotel strategy to maximize revenue, guest satisfaction, team member satisfaction, and overall financial performance.
• Create and promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure.
• Maintain an elevated level of service in all areas for our guests.
• Promote an engaging, highly functioning work environment by selecting top talent, training, and developing new associates; continuously celebrating and recognizing desired behaviors and successes; mentor and coach colleagues.
• Monitor departmental scheduling, ensure accountability to standards, and modify to achieve optimal efficiency, as necessary.
• Understand and interpret hotel financial reports; generate and analyze budgets and labor reports.
• Is a driven and motivating leader who has proven experience enabling exceptional guest service. Displays strong hands-on operational skills; thrives in customer interactions.
• Thinks critically and objectively; has excellent problem-solving and communication skills and the ability to demonstrate strong judgment even in a fast-paced environment when business demands.
• Has a passion for hospitality, demonstrated by a progressive hotel career.
• Perform other duties as assigned.
Qualifications and Skills
• A high school diploma (or GED) required. Bachelor's degree preferred. Hospitality-related education, training, and/or brand certification(s) a plus
• A minimum of two (2) years of mid-scale branded hotel management experience.
• Must be a hands-on team player; able to manage a variety of guest service situations professionally in a manner consistent with company standards.
• Ability to take initiative, creatively problem-solve, and exercise good judgment.
• Understanding of hotel operations and administration including brand standards, food & beverage, human resources, budgeting and forecasting, P&L, and safety
• Proven ability to recruit, motivate and train staff.
• Ability to take direction from and work directly with ownership.
• Authorized to work in the United States.
Benefits
• We offer our work family competitive pay, insurance benefits, paid time off, and Brand offered hotel discounts.
• You will also be part of a team that challenges, mentors, and encourages you during your career!
• We are an equal-opportunity employer and participate in the e-Verify program. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.