Job Information
SFM--The Work Comp Experts System Administrator in Bloomington, Minnesota
About SFM Since 1983, our mission has been to be the workers compensation partner of choice for agents, employers and their workers. In that time, we ve expanded to well over 25,000 customers in the Midwest and grown our offerings to include vocational rehabilitation, loss prevention, medical services and more. SFM s employees are committed to the company s mission for inspiring safer workplaces by protecting workers from harm and helping the injured worker. Though much has changed through the years, our focus continues to be unrivaled customer service, safety, and providing better outcomes for employers and injured workers. The role SFM is expanding their IT Department because the company is growing. As the System Administrator you will be part of a dynamic team working with complex applications like Microsoft Exchange and manage disk technologies such as RAID, NAS, and SAN. This position entails work with systems on-prem and cloud environments which includes products such as Exchange, file, print, remote desktop tools, Active Directory, DNS, and Axure. All of this is done while maintaining the utmost standards of professionalism, ethics, and customer service. You will be a significant contributor being instrumental in delivering top-notch technical support, with a particular focus on security technologies to support the security of the company's network and data. At SFM, the IT Department plays a critical role in the overall success of the organization. You will work with key stakeholders within the organization providing a high-level of technical support. If you are seeking a position where you can use your troubleshooting skills and desire to deliver excellent customer service, apply today and learn why SFM employees are committed to the company s mission for inspiring safer workplaces by protecting workers from harm and helping the injured worker. This is a hybrid position so some in office time is needed. Applicants must live in MN. What You Will Be Doing 1. Administers and implements on-prem and cloud-based Microsoft Windows Enterprise Products. These include but are not limited to, Exchange, file, print, remote desktop tools, Active Directory, DNS, Azure, etc 2. Administers and implements VMWare virtual machines along with VMWare clustering. 3. Assists with the installation and administration of various enterprise applications. 4. Assists in assessing network and data security threats, recommends mitigations to security risks. 5. Assists in the administration of Print Services on Windows Server. 6. Administers and implements storage technologies, including NetApp/ Snapshot technology. 7. Administers and implements all aspects of the backup solution to include maintaining a regular systems backup schedule, coordinating offsite storage of backup media, ensuring air-gapped backup security. 8. Administers and implements patch management of servers helping to ensure systems are secure and accessible. Performs off-hours patching as necessary along with quarterly maintenance patching. 9. Preserves the safety and integrity of all information systems and data while minimizing downtime for critical systems, including maintaining the disaster recovery equipment and documentation. 10. Maximizes the performance of information and communication systems by monitoring performance, optimizing usage, and tuning hardware and software parameters. 11. ay assist with administration of VoIP telecommunications software and hardware. 12. Follows company best practices for problem resolution and tracking. Communicates status to customers in a timely manner. 13. Collaborates and provides education and to and/or with various members of the IS team and other business units within the organization. Maintains appropriate interactions with both internal and external customers.