Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Braun Intertec IT Client and Operations Analyst in Bloomington, Minnesota

ESSENTIAL AND PRIMARY RESPONSIBILITIES Client Focus:

  • Provides hands on customer support of client side desktops, laptops, mobile phones, software installation and the like
  • Maintains, repairs, and troubleshoots desktop hardware and software packages
  • First escalation point from the Help Desk to assist customers that require a higher level of expertise in technical troubleshooting of hands on assistance
  • Escalate tickets that require an advanced level of technical expertise, if unable to resolve within SLA
  • Accurately assesses, records problems, and updates status using the Service Desk support ticketing system
  • Training staff and orienting them on how to use computer hardware and software systems
  • Accurately inventory users current hardware and the allocation of new hardware to users
  • Performs in-house diagnostics and repairs computers, smart phones and tablet PCs
  • Configure and deploy mobile phones and tablets
  • Imaging and deployment of new hardware devices following process and procedures on imaging of devices
  • Setup, breakdown and troubleshoot audio visual equipment for conferences and meetings
  • Assists in writing and editing Help Desk articles and application documentation
  • Provides exceptional customer Service with every customer engagement
  • Participates in continuous improvement
  • Work both in a team atmosphere but also a demonstrated ability to reliably work independently with little to no supervision taking work assignment from the ticketing system

Operations Focus:

  • Work with team members across Business Technology and partners to identify and implement operational monitoring, workflow and management of requirements and opportunities for improvement in alignment with standard operating procedures.
  • Identify, investigate and resolve problems in various fields or specialized areas (security, network, email, application, server, etc).
  • Supports the analysis, configuration, execution, and maintenance of various operations systems and tools .
  • Gather, maintain, distribute, and analyze data and information for dashboards / reporting and to identify business opportunities.
  • Execute and maintain SOPs (Standard Operating Procedures) for recurring process of the job.
  • Keep updated on industry and market trends.

REQUIRED COMPETENCIES & SKILLS Inclusivity & Core Values. Braun Intertec employee owners are required to carry out Braun Intertec Values every day and as such must possess the following competencies:

  • Actively demonstrates a commitment to creating an inclusive workplace through active listening to and inclusion of diverse perspectives; demonstrates respect for all and actively works to build trust-based relationships with colleagues and clients.
  • Demonstrates commitment to working safely; fully participates in Company's safety initiatives and policies; always looks out for the health and safety of self and others.
  • Is consistently responsive and follows through on commitments to self and others; provides the information others need to know to do their jobs and to feel good about being a member of the team and Braun Intertec.
  • Shows initiative and commitment to ongoing learning, growth, and development; willingness to openly seek, receive, and give respectful feedback; commitment to continuous improvement of self, responsibilities, and processes.
  • Champions the Employee-Owned Stock Ownership Plan through participation in the Plan and ESOP activities and events.
  • Actively acknowledges, recognizes, and celebrates the contribution of others.

Position Requirements. In addition, this position requires the following skills:

  • Demonstrated exemplary customer service
  • Approachable, open, friendly oral and written communication
  • Ability to change direction and adapt to changing rate of ticket flows as customers require assistance
  • Ability to prioritize and perform mu tiple tasks / projects and deliver to scope and schedule
  • Ability to communicate and work effectively with people at all levels
  • Handling and disposition of sensitive and confidential information
  • Reliable work availability, working some evenings and weekends to perform unscheduled and 'crisis management' tasks as required
  • Base conceptual understanding of enterprise security architecture, identity and access management, operating system and network administration and protocols.

Minimum Experience, Education, and Technical Skills:

  • Comp TIA A+ or similar training or experience
  • Associate's degree or equivalent experience in a related field
  • Three to five years of customer service background
  • Five years of related IT and / or security related experience
  • One or more security related certifications preferred
  • Exposure to NIST and/or other security frameworks
  • Experience in working with geographically disbursed remote users and offices

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status. Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email hrhelp@braunintertec.com. As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us at hrhelp@braunintertec.com. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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