TEKsystems Desktop Support Technician in Bloomington, California
5:30 PM -1:30 AM Thursday through Sunday
20% Identify, triage, prioritize and resolve Level 1, 2 and 3 Incidents within our Service Level Agreement to ensure excellent performance and availability, which includes responding to high priority outages outside of normal business hours.
20% Perform installation, upgrades, maintenance, advanced troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones, devices supporting automation and other end-user equipment
15% Develop, test and implement technical improvements to system configuration and new technologies while following change control processes
15% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical recommendations, technical projects, problems and outages.
10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.
5% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.
5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions
Technical support, hardware support, software support
Top Skills Details:
1-3 years of experience supporting a logistics or manufacturing networked computer environment
• Ability to troubleshoot and configure RF devices or other handheld terminals
• Ability to troubleshoot and configure Windows and Android PCs and tablets
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
Additional Skills & Qualifications:
Minimum Required Education: Associates degree in science, technology, engineering, or equivalent certificates.
Minimum Required Experience: 10 years related experience; or equivalent combination of education and experience.
Desirable Education/Experience: 1-3 years of logistics experience, bachelor’s degree in technology field or equivalent certificates.
Analytical Skills -
o Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
Communication Skills –
o Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
Time Management Skills -
o Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.