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Basin Electric Power Cooperative Service Dispatcher I in BISMARCK, North Dakota

Job Description

Position Title: Service Dispatcher I

OPEN UNTIL FILLED

Department/Location: Member & External Relations / Bismarck, ND

Company: Basin Electric Power Cooperative

Position Purpose:

This position will assist to ensure adequate, safe, and reliable service to the Cooperative’s members. The incumbent will take incoming customer calls and dispatch service orders during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across thirteen states.

Essential Functions:

  • Answer telephone calls for BEPC and member systems primarily during non-business hours in an incoming call center environment. Accurately, courteously, and quickly handle calls on designated lines, updating records accurately and timely and communicating clearly with line crews, office personnel, and member services staff.

  • Coordinate notification of emergency response to situations, which may include power outages, fires, property damage, criminal incidents, emergency medical incidents, etc.

  • Provide customer service support to all customers of SRS, both Cooperative and member systems wide. This includes dispatching work crews and service personnel for member cooperatives involving the use of radio or telephone to transmit information and reports on work progress.

  • Dispatch outage events to assist line personnel & monitor outage events.

  • Monitor & upload information into Dispatch application.

  • Analyzes internal processes as appropriate and recommend procedural changes to improve operations.

  • Assist with special projects as assigned.

  • Support and stay informed with guidelines, policies, and procedures of all member Cooperatives to answer member inquiries.

Qualifications :

  • Two-year degree in a business-related field; or

  • High school diploma or equivalent (GED or HSED) and 2 years of office and/or customer service experience.

  • Strong customer service, verbal and written communication, and interpersonal skills.

  • Must be able to multi-task, meet deadlines and perform duties with a high degree of accuracy and attention to detail.

  • Able to handle sensitive and confidential information with discretion and professionalism.

  • Experience with personal computers in a Windows environment and with Microsoft Word and Outlook is required.

  • Must possess or be capable of obtaining a Cardiopulmonary Resuscitation (CPR) certification.

  • Resume required.

  • The above statements are intended to describe the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for personnel in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. Prompt and regular attendance is a requirement for this position.

Typical Physical/Mental/Environmental Demands:

This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of a keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. This position requires the ability to communicate and must be able to clearly exchange accurate information. It also requires the ability to develop plans, procedures and goals; present information to others; and work under stress to complete projects within deadlines. The incumbent must be able to hear alarms and have good color vision to observe color weather radar and color indicators on security systems. The incumbent must be able to quickly make decisions, follow procedures, relay vital information, and coordinate resources. In stressful situations, the incumbent must be able to perform extensive work with very little outside contact at a control console. The incumbent must be able to work 12-hour shifts, days, nights, weekends, and holidays on a rotating basis and on an on-call basis. Overtime may be required.

Starting Wage : $22 per hour or higher, based on experience

Applicants interested in this opening should go to https: //www.basinelectric.com to apply.

Employees must apply through Inside Basin, by clicking on a position and signing into the Infor Application.

Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.

Position Service Dispatcher I

Category DISPATCH

Employment Type Full-Time

Location US:ND:BISMARCK

Req ID 1907

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