Job Information
Valley Credit Union Training Coordinator in Billings, Montana
Description
Valley Credit Union is growing! Join our dynamic Valley Credit Union team on an exciting journey of growth and development! We're seeking a passionate Training Coordinator to champion our efforts in empowering our employees with the knowledge and skills they need to thrive in the ever-evolving financial landscape. If you're ready to make a meaningful impact, foster a culture of continuous learning, and drive success through education, we want to hear from you!
Valley Credit Union provides a fun work enviro nment with great opportunity, pay, and company benefits. We maintain a strong culture built around our Vision and Mission. We expect all employees to live by and hold others accountable to our Cultural Beliefs.
VISION STATEMENT
Building relationships with people in our communities.
MISSION STATEMENT
Uniting to achieve your dreams.
Position Summary
The Training Coordinator ensures ongoing development of all employees, reflecting the strategic priorities of the Credit Union. The Training Coordinator is responsible for working with the Training Director and Subject Matter Experts (SMEs) to design, develop, deliver, evaluate and maintain blended training programs to enable new and existing employees to excel in their roles. Various modes of delivery are expected including web-based, video, classroom and on-site at the Credit Union’s branches.
Requirements
ESSENTIAL DUTIES
Design, develop, and facilitate training programs for the Credit Union. Act as a resource for staff on Credit Union procedures.
Create and maintain a frontline training program focused on enhancing the skills necessary to build relationships within a service-to-sales environment.
Create training activities for interactive participation.
In conjunction with the Training Director, create and maintain training materials to meet the Credit Union’s training needs through the use of multimedia visual aids, webinars, online modules, videos, reference guides, assessments, trainers' guides, etc.
Implement professional development programs to foster employee growth.
In conjunction with the Training Director, administer and maintain the Credit Union's Learning Management System and database of training vendors and resources.
Investigate and research available training methods and procedures to identify new or improved training methods as well as new or improved content materials.
Assess the Credit Union’s training needs with input from managers, member satisfaction surveys, employee assessment surveys, and other appropriate sources.
Assist department managers with employee development. Visit all branch locations to develop community relationships and assess any training needs.
Conduct training sessions for new employees in all areas of the Credit Union.
Conduct seminars and workshops on new products, policies, and procedures for all staff.
Maintains accurate training records and documentation.
Prepare or coordinate development of procedural manuals used in conjunction with training needs.
Evaluate outsourced programs and/or vendors to augment training internally. Coordinate and utilize external training programs and products that enhance the Credit Union’s training program.
Promote Valley’s Service Standards.
Perform any additional duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
Ability to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Knowledge of word processing, spreadsheet, email software and use of the Internet. Must be proficient in Microsoft Office programs including Word and Excel.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to demonstrate high levels of accuracy and attention to detail.
Ability to deal calmly and professionally with diverse personalities and cultures at various levels within and outside of the organization.
Ability to communicate with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring.
Ability to read and carry out various written instructions and follow oral instructions. Speak clearly and deliver information in a logical and understandable sequence.
Ability to establish priorities, set goals and meet deadlines in an accurate and efficient manner. Ability to effectively handle multiple, simultaneous, and changing priorities.
Ability to exercise courtesy, tact, and diplomacy. Ability to demonstrate highest levels of customer service and discretion when dealing with the public.
Ability to exercise the highest level of discretion (internally and externally) with confidential matters.
Summary
RESPONSIBILITIES & EXPECTATIONS
Demonstrate and consistently follow Valley's Cultural Beliefs:
Own It – accountable for work / achieving goals
Know It – knowledgeable of products and services to help members
Find a Way to Say YES – focus on what we can do
Come Together – work well with others / share knowledge
Community Servers – positive ambassador
Relationship Matters – develop and maintain positive relationships.
Know and understand the mission and vision of the Credit Union. Strictly adhere to the Credit Union's policy of confidentiality, security, professional conduct, and dress.
Maintain a professional image when working with members and coworkers.
Maintain current knowledge of all rules and regulations and perform at all times in compliance with laws and regulations relating to the position and Credit Union.
Develop a thorough knowledge of Valley’s products and services in order to explain and promote them to members and nonmembers based on their needs.
Maintain absolute integrity and high sense of ethical behavior, both on and off the job.
Serve as a representative of the Credit Union by participating in community and civic functions and professional organizations.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES
This position does not have any supervisory responsibilities.
EDUCATION and/or EXPERIENCE
Associate degree (AA) or equivalent from two-year college or technical school; two years’ related experience and/or training or equivalent combination of education and experience.
Previous financial and training experience preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and/or stand; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Able to routinely perform work on computer for an average of 6-8 hours per day, as necessary.