Aston Carter Call Center Representative in Bethpage, New York
IMMEDIATE CUSTOMER SERVICE REPRESENTATIVE NEEDED/MEDICAL RECORDS RETRIEVAL
OPPORTUNITY TO WORK WITH ONE OF THE LARGEST MEDICAL ORGANIZATIONS IN THE AREA, ROOM FOR ADVANCEMENT
MONDAY - FRIDAY 8AM-5PM
BETHPAGE, NY (IN OFFICE, NOT REMOTE)
2 years of office experience handling customer service or administrative work
Experience making outbound phone calls
Excellent communication skills
Microsoft Office proficient
This person would be calling physician's offices and hospitals to request medical records
It may be necessary to work overtime depending on business needs
Call and establish the lines of communication with custodians of record based on order priority
Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders (documented due diligence)
Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
Provide quality control for all incoming records when matching to a work order
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org (%email@example.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.