Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

General Dynamics Information Technology IT Service Desk Team Lead in Bethesda, Maryland

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Job Family: Help Desk

GDIT is currently seeking a IT Service Desk Team Lead in Bethesda, MD. to join our team. In this role you will required to develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical support with a high degree of customer satisfaction while meeting all Service Level Agreements. This position will report directly to the Service Desk Manager and have frequent contact with customers, direct reports, peers and managers.

Task and responsibilities in this role include, but are not limited to the following:

• Responsible for the daily operation of the Service Desk team

• Manage the daily activities of the assigned team

• Responsible for developing and motivating staff while promoting teamwork

• Work with the Quality Team to address quality issues and improve performance

• Use the ServiceNow ticketing system to capture data and generate reports

• Review and act on daily performance metrics

• Handle calls for escalated issues

• Provide direction to staff members regarding operational issues

• Responsible for staff scheduling and coverage for the Service Desk core hours

• Perform agent activities when necessary – handle customer calls/web submits

• Work with the Service Desk Trainer to recommend and create training opportunities

• Work with the Knowledge Management Team to provide up-to-date procedures and knowledge for personnel and operations of the Service Desk

• Promote teamwork and skill sharing between other groups and the Service Desk teams

• Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.

To qualify, you must meet these basic qualifications:

• BA or equivalent and five years related experience, or MA and three years related experience

• Prior experience leading and directing the activities of the Service Desk

• Ability to make responsible decisions quickly

• Ability to generate and interpret data

• Ability to build and maintain a high-performance team

• Project a professional image

• Ability to effectively communicate with customers, direct reports, peers and managers

• Ability to generate, embrace, and endorse positive change

" HDI Support Center Analyst Certification or ability to obtain within first year of employment"

It would be great if you also had:

• Working experience supporting Apple OS and iOS

• ITIL Certification

• HDI Certification

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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