Job Information
Walmart Manager, Specialty Compliance and Ethics - eCommerce Compliance in Bentonville, Arkansas
Position Summary...
What you'll do...
Manager , Specialty Compliance and Ethics , eCommerce Compliance is responsible for identifying and implementing continuous improvements t o ensure compliance . This role will monitor existing controls and develop processes and documentation, supporting to build quality assurance and training programs , providing business insights and reports to key stakeholders, and coordinating policy communications across the eCommerce teams and stakeholders .
In this role, the Manager will be accountable for ensuring operational SLAs and KPIs are met.
The position will report into the Sr. Manager, eCommerce Compliance and will partner with the Legal , Compliance Subjec t Matter Experts , Marketplac e and Technology teams.
This position must also cultivate an environment where the candidate respects and adheres to company standards of integrity and ethics while developing and leveraging internal and external partnerships and networks to maximize the achievement of business goals.
Job Description:
E nsure operational proce sses are applied consistently and supported by reporting and analytics
Oversee workforce management , allocation of resources across queues , and capacity planning
Develop reports and dashboards for performance and efficiency metrics , trends, and SLAs
Develop documentation and playbooks for operation s procedures and policies
Enhance workflows through process improvements and tool recommendations
D efine business requirements for case management and review tools
Build and support quality assurance and training programs
Partner with internal stakeholders to ensure policy changes are communicated clearly
Manage and serve as an information resource for remote teams
Qualifications:
Bachelor ' s D egree in a technical field
5 + years of r elevant work experience in operations management
3 + years of experience i n risk / fraud management, risk operations , or compliance
3+ years of people management experience
Background in eCommerce Compliance , content moderation, or related field in eCommerce
Experience working with technical teams (Product, Engineering) to develop internal tools
Excellent analytical skills with the ability to use data to drive decisions
Strong communicatio n skills , business judgment, critical thinking, and attention to detail
Additional Preferred Qualifications
Experience operating in a fast-paced, rapidly changing environment with matrixed reporting and while relying on others.
Familiarity with the eCommerce customer experience, site and business.
Experience working with external stakeholders, industry partners, and government regulators.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, or related field and 2 years' experience in compliance, ethics, legal, project management, or related area OR 4 years' experience in compliance, ethics, legal, project management, or related area.
2 years' experience using intermediate functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Business, Human Resources, or related field, Project Management Certification, Supervisory experience
Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.