Job Information
Randstad Call Center Representative in Benton Harbor, Michigan
Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? We are currently seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. This positions requires you to be on site at the call center located in Benton Harbor, MI Monday - Thursday, with the option to work from home on Fridays. As a Customer Service Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email or other technology for Whirlpool Consumer Services. Salary is $14.50 per hour.
Responsibilities:
- Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed.
- Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
- Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership
- Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include logging in and out, time off requests, and ensuring timecard accuracy
- Earn commission with the sales of extended service plans and accessories
- Multitasking while using different systems and technologies
Skills:
- Active Listening
- Telephone Etiquette
- Call Center Support
- Interpersonal Sensitivity
- Customer support
- Empathy
- Customer Service
- Customer Relations
- Basic Computer Skills
- Basic Software Skills