Job Information
Diageo ServiceNow Business Analyst in Bengaluru, India
Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. As a temporary contractor, you’ll be employed by our Managed Service Provider, Magnit Global, who manages most of our temporary contract hiring. You will not be employed by Diageo.
With iconic brands such as Baileys, Guinness, Gordon’s and Johnnie Walker, we’re the leading beverage alcohol company in every region of the world. Naturally, we need a robust and dynamic tech platform that helps us deliver our best work and sustains our success for years to come.
Duties
The primary role of the Business Analyst (BA) is to work support the project team in the global upgrade of our HR ServiceNow solution.
The responsibilities will include:
• Prepare and facilitate client workshops to define the ”to-be” processes with Sponsors, Stakeholders, and Subject Matter Experts.
• Rationalise complex information and clearly articulate user needs to make them understandable for both technical and non-technical teams.
• Develop relevant documentation for Waterfall/Agile approaches, such as; functional specifications, gap analysis reports, process flow diagrams, roadmaps, epics and stories.
• Ensure that stories are fully understood and that they include a clear business requirement and acceptance criteria.
• Manage backlog refinement, prioritisation and estimation of stories.
• Provide a bridge between the business and technical teams to ensure a collaborative approach to resolve business problems and technology issues.
• Assist teams to write test cases and provide support during UAT, to verify and document defects and enhancements.
• Prepare training materials and hold train the trainer or user training sessions as required.
• Promote continuous process improvement practices, conduct and contribute to lessons learned exercises.
Skills
• 4+ years of process analysis, improvement and automation consultancy experience.
• 2+ ServiceNow implementation exposure.
• Implementation Specialisations preferable.
• Familiarity with influencing, relationship management and collaboration techniques.
• Excellent communication skills (both written and verbal) with strong presentation facilitation skills.
About Magnit Global
Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.