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Oracle Senior Technical Support Analyst - Cloud Supply Chain Management in BENGALURU, India

Job Description

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and improved Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their proficiencies and in-depth knowledge of several products and/or platforms. Also, you should be highly qualified in multiple platforms and able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Responsibilities

The Fusion SCM Cloud Support Team is expanding to support our rapidly growing customer base. The team partners with development in supporting new and existing customers. It is an outstanding opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and craft our collective future then this is the place to be.

This position is for supporting Fusion Applications, particularly under the Supply Chain Management (Product Information Management, Distributed Order Orchestration, Logistics, and Cost Management) and the Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal).

The individual will need to proactively engage with multiple accounts and responsible for working with them & their implementation partners and providing mentorship and support needed throughout the life cycle of project implementation to ensure successful launch and beyond. Should be able to operate independently to deliver quality work for customer engagements.

Job duties are multifaceted and sophisticated using independent judgment. May have project lead role. Proven track record with Core products or demonstrated ability with Applications products and have a technical degree or equivalent experience i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) validated professional/ technical experience.

Note: This role may need you to work on weekends and multiple shifts on rotation basis.

Candidate Background and experience

  • More than four years' implementation, support, consulting or development experience in enterprise business application.

  • Outstanding diagnostic and fix ability and skilled in using standard tools and techniques.

  • Extensive experience monitoring, tuning and/or changing sophisticated applications to optimize the product to perform to customer expectations.

  • Extensive experience with one or many aspects of EBA (Product knowledge, Log reading, Fix techniques etc).

  • Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.

  • Ability and demeanour to assist junior members of the team in training on new products and technologies.

Behavioral Skills (Required)

  • Ability to influence and gain harmonious relationships with wide variety of audiences ranging from executives to technical specialists.

  • Good communication skills. Able to communicate very well both technically and functionally in highly raised situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, raised situations

  • Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to resolve the cause is and what the symptom is.

  • Good communication skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is acquired without appearing that there was no plan.

  • Ability to persevere in the face of obstacles and ensure customer’s success.

  • Self starter, works well unsupervised or with limited supervision.

  • Detail Oriented (Process orientation preferred)

Technical & Analytical Skills (Required)

  • Well-developed fixing skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.

  • Detailed Functional /technical knowledge of more than one module in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite; Peoplesoft Enterprise SCM; JD Edwards EnterpriseOne; Siebel

Desired Technical Skills

  • Following technical skills are desired. In the absence of skills, it is encouraged that the Engineer will develop understanding of one or more of these skills as the need arises for the role, upon completion of post-hire trainings in these areas.

  • Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/fixing applications implemented in java (relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is helpful.

  • Development framework: Experience supporting/developing/testing web applications implemented using frameworks that expose business services via a Model/View/Controller paradigm, such as Oracle ADF.

  • Proficiency in SQL.

  • In depth understanding of at least one database platform (Oracle, SQL Server, DB2).

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to thrive in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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