Job Information
RTX Corporation Senior Associate - Administration in Bengaluru, India
Date Posted:
2024-04-22
Country:
India
Location:
No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bengaluru, Karnataka, India
Position Role Type:
Unspecified
Job Description
We are seeking a highly motivated and customer-oriented individual to join our team. The ideal candidate will have exceptional interpersonal skills, a strong background in guest relations management, client management, hotel booking, cab booking, bill processing, and a proactive approach to administrative tasks. This role requires the ability to effectively manage guest inquiries, client relationships, hotel bookings, cab bookings, resolve issues promptly, and ensure a seamless experience for all visitors to our establishment.
Responsibilities
Help to establish a world class office by working with internal and external stakeholders & lead the transition from the current office to the new location.
Facility Management: Oversee Housekeeping, Security, Repairs and maintenance, pantry, reception etc...
Serve as the primary point of contact for guests, providing a warm welcome and addressing inquiries with professionalism and efficiency.
Maintain a welcoming and hospitable environment for all visitors, ensuring their needs are met and expectations exceeded.
Handle guest complaints and concerns in a timely and empathetic manner, resolving issues to the satisfaction of the guest and the company.
Proactively engage with guests to anticipate their needs and preferences, offering personalized assistance and recommendations.
Build and maintain strong relationships with clients, understanding their needs and preferences to enhance their experience.
Coordinate with clients to fulfill special requests and ensure their expectations are met or exceeded.
Communicate effectively with clients to provide updates, gather feedback, and address any concerns or issues promptly.
Manage hotel bookings for guests, ensuring accurate reservations and timely confirmations.
Coordinate with hotels to accommodate special requests and preferences from guests.
Provide recommendations and assistance to guests regarding hotel accommodations and amenities.
Arrange transportation for guests including cab bookings, ensuring punctuality and reliability.
Coordinate with transportation providers to meet guest requirements and preferences.
Assist guests with transportation-related inquiries and provide necessary information about local transportation options.
Responsible for the overall security of the office. Access Control log, Surveillance System & CCTV, CCTV footage monitoring in case of any abnormalities; Public Announcement systems, implementation of Everbridge (Mass Communication) systems at Campus & responsible for carryout Physical Security Assessment (PSA) for Sites and close action plans.
Surveillance System & CCTV, CCTV footage monitoring in case of any abnormalities; Public Announcement systems; PBX deployment with appropriate number of incoming / outgoing lines
Establish systems for checking and maintenance of gate passes for entry and exit of company and materials.
Preparing PR / PO, contracts etc. by coordinating with supply chain, receive invoices, review and be responsible all vendor payments.
Responsible for ensuring administration related statutory compliance.
Site administration, such as courier, printing and stationery, ID cards, Annual maintenance contracts etc.
Responsible for contractor management, Employee Engagement e.g., Get-together, Annual Functions, Welfare Activities, etc.
Implement RTX / Collins EHS related facility guidelines in the office.
Implementation of Everbridge (Mass Communication) systems for Campus & Responsible for carryout Physical Security Assessment (PSA) for Sites and close action plans
Responsible for implementation of Global Security System (GSS) programs at Campus
Managing Employee Transportation, on time pickup and drop of employees, Hassle free Transport Service by ensuring safety of employees. Periodical Route-survey and Route Optimization, Monitoring of Escort Utilization, Processing of Monthly Bill after through checking; Periodic meeting with Business Unit Heads for feedback regarding Transportation, attending to their grievances, suggestions and feedback.
Budgeting expenditure on administrative activities, analyzing variances and instituting controls in a day-to-day management through continuous improvement tools and technology.
Conducting Accident / Incident Investigation, Reporting and Facilitation of Root Cause Analysis to prevent recurrence and to maintain Zero Accident / Incident Goal.
Submitting weekly / monthly/annual report on Helpdesk operations, transport, visitor management, Contract labour attendance, Food consumption, Housekeeping materials.
Entering and maintaining Annual Maintenance Contracts for critical assets with properly defined SLAs and Maintenance Schedules with deterrent penalty clauses.
Soft Skills Emphasis
Demonstrate exceptional interpersonal skills, including active listening, empathy, and conflict resolution.
Exhibit strong communication skills, both verbal and written, with the ability to interact effectively with individuals at all levels.
Display a positive attitude and a passion for delivering exceptional customer service.
Possess strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Show flexibility and adaptability in responding to changing priorities and demands.
Qualifications
Strong verbal and written communication skills and ability to work in teams within deadlines.
Good understanding of Factory / office related regulatory requirements.
Personable with strong communication and relationship building capabilities across all levels of the business.
Practical and logical; able to solve problems quickly, Good leadership skills and excellent stake holder management.
Highly organized with strong administrative skills
Knowledge of local language will be an added advantage.
Experience
Minimum 6-10 years in Office administration
Education Required:
Bachelor’s degree in any stream from a recognized university
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Benefits package includes:
Group Term Life Insurance.
Group Health Insurance.
Group Personal Accident Insurance.
Entitled for 18 days of vacation and 12 days of contingency leave annually.
Employee scholar programme.
Work life balance.
Car lease programme.
National Pension Scheme
LTA
Fuel & Maintenance /Driver wages
Meal vouchers
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.
Note:
Background check and drug screen required (every external new hire in the India)
Drug Screen only performed for Operations Positions
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.