Job Information
Insight Global DoD Secret Cleared Escort Shift Lead in Bellevue, Washington
Job Description
An employer is looking for a DoD Secret Cleared Escort in Tyson, VA. The Insight Global Sovereign Cloud Escort Team is currently hiring for a cleared escort role to a growing Cloud Services organization supporting federal and state customers. The team provides virtual escort services for non-cleared individuals to operate in secured environments under the direction of a component team SME. The role of an escort is to assist component teams with proactive, reactive, and change work and act as the front door of the service while taking direction from the requesting engineers. Our team is engaged by component teams to escort them into the secured environment as well as run commands which will be provided by and the results will be shared and then work with the developers to maintain and troubleshoot the environment. This requires a natural problem-solving mindset as well as a proactive one to accurately decipher and define the requirements of the requestor, streamline t! he engagement processes, while maintaining a positive customer experience through the lifeline of an Escort request.
Day-to-Day Responsibilities include, but will not be limited to:
-Work with software developers and service engineers to resolve service incidents, and deploy workflows
-Triage tickets to appropriate team members to effectively fulfill the escort requests
-Maintain security clearances, eligibilities to the supported customer environments, and provide weekly reporting on the status of such eligibilities
-Maintain continued focus on data handling and protection procedures to protect confidential and secure information from spillage
-Maintain proper notes during and after escort requests to ensure the details of the request are properly captured and displayed in the ticket history
-Training during downtime to develop and strengthen service engineering skills Server+, Network+, Security+, AD Administration, design and deplo! yment of Exchange Server.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
PowerShell experience is highly preferred - ability to read and run pre-written cmdlets and retrieve data independently
Strong written and verbal communication skills
Production System Maintenance experience - security patching, service account maintenance, live escorting, and certificate renewal
Must be self-driven and motivated to continually learn and grow in the role. There will be downtime for the first few months in the role, thus we are looking for self-starters to use that time effectively for training, professional development, etc.
Must be process and detailed oriented
Possesses excellent teamwork and interpersonal skills
Strong and effective customer service skills.
Willing to work weekends, nights, and holidays
Experience working with globally distributed teams a strong plus - Exchange Server experience is highly preferred - deployments, break fix, domain creation, AD structure, etc.
Active Directory administration
TCP/IP, DNS, Hyper-V, Virtual Machines, Network Monitoring, Fiddler, Send Connectors
Programming/Scripting experience: C#, PowerShell
SQL Experience - data retrieval (t-sql)
Technical writing experience for SOP documentation
Ability to analyze and resolve problems associated with the server's hardware, applications, and security
Demonstrated knowledge of the administration of Windows servers, domain servers, supporting desktops, desktop applications, and Active Directory
Familiar with Microsoft group and security policy design and implementation
Experienced in troubleshooting and maintaining a Multi-Tenant Cloud Computing Environment null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.