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DAI Technical Program Manager/Serbia - Critical Infrastructure Digitalization and Resilience (CIDR) in Belgrade, Serbia

Technical Program Manager/Serbia - Critical Infrastructure Digitalization and Resilience (CIDR)

City/Country Location Details Belgrade, Serbia

Employment Status Full-Time Regular

Job Type Project

JOB TITLE: TechnicalProgramManager– Serbia

REPORTS TO: Country Director

LOCATION: Belgrade,Serbia

DATE: Immediately

LEVEL OF EFFORT: Full-Time Employee (40 hours/week)

ORGANIZATION & VALUES

DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. Transforming ideas into action—action into impact. We are committed to shaping a more livable world.

DAI and its employees are committed to confronting racism and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.

DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All our positions are therefore subject to stringent vetting and reference checks.

PROJECT BACKGROUND

The Critical Infrastructure Digitalization and Resilience (CIDR) program is a five-year regional program managed by DAI for the U.S. Agency for International Development (USAID)’s Bureau for Europe and Eurasia. CIDR assists partner governments and in-country organizations to work with key stakeholders and experts to assess cybersecurity gaps and priorities, make recommendations, and map courses of action to improve the cybersecurity of critical infrastructure and key institutions.

CIDR operates in the Western Balkans, Black Sea Region, and South Caucasus, where countries in recent years have come under more diverse and complex cyberattacks. CIDR is currently providing assistance in Albania, Georgia, Kosovo, Moldova, North Macedonia, and Serbia. This includes assistance in workforce development, cybersecurity assessment, cybersecurity governance, and information sharing of cyberattacks, threats, and solutions.

POSITION OVERVIEW

DAI seeks a Technical Program Manager to support the implementation of a five-year USAID-funded Critical Infrastructure Digitalization and Resilience (CIDR) program. The Technical Program Manager will support CIDR activities in Serbia working closely with stakeholders in Serbia, and regionally as requested.

The Technical Program Manager will be responsible for supporting the day-to-day technical implementation of the CIDR activities in Serbia. He/she will assist with administration and logistics for regular assessments of the broader political environment within which the project operates to ensure flexibility and rapid reprioritization of activities when necessary. The Technical Program Manager will act as a bridge between DAI and project stakeholders in-country and be the primary point of contact for conducting enterprise-level assessments, overseeing work of cybersecurity vendors and consultants, arranging meetings, activities, and forums in Serbia. He/she may assist with administration and logistics for regular assessments of the broader political environment within which the project operates to ensure flexibility and rapid reprioritization of activities when necessary.

The position requires a strong technical background in cybersecurity and broader issues related to ICT. A familiarity with the administration and execution of donor-funded activities will be an advantage to applicants for this position. Essential to this role are excellent communication and coordination skills, experience in working as a part of a larger project team, and an ability to ensure coherence and consistency of technical work in a challenging environment. The Technical Program Manager will work closely with other members of the team based throughout the region and the United States.

ROLES & RESPONSIBILITIES

The Technical Program Manager will have a wide range of responsibilities, but a critical role will be supervising the vendor contracting and procurement aspects of partner, vendor, and consultant support to Serbian beneficiary institutions. In the case of new software or cybersecurity tools, this will involve working with key stakeholders in initiating requirements, gathering and developing technical specifications inclusive of bill of materials with estimated costs and expected timeline for the service or software's procurement, delivery, installation, configuration, and testing. The Technical Program Manager will work closely with the CIDR team throughout the procurement process and will serve as the primary contact for the beneficiary and engaged vendors. The other responsibilities include:

  • Support day-to-day implementation of program activities in Serbia in line with CIDR overall objectives.

  • Support the Country Director and act on his/her behalf in his/her absence.

  • Oversee implementing partner technical deliverables and activities in Serbia.

  • Oversee the work of Serbian cybersecurity consultant(s) and deliverables of Short-Term Technical Advisors (STTA) engaged in Serbia.

  • Assist with the design and implementation of program activities.

  • Keep abreast of cybersecurity trends in the country and region, including existing and emerging cybersecurity projects, campaigns, or tools being used to combat threats.

  • Assist in maintaining financial forecasts and activity burn rates as they pertain to technical activities.

  • Serve as point of contact for local stakeholders, consultants, and partners working in Serbia.

  • Support the drafting as needed of program reports, work plans, monitoring and evaluation plans, and communications materials.

  • Maintain calendar of events in the country and monitor the availability of resources to meet client needs for ad-hoc requests.

  • Attendstakeholder meetings, prepare agendas, take detailed notes, and distribute to management or clients as needed.

  • Other tasks as directed by the supervisor.

QUALIFICATIONS

R e qu i r e d

  • Bachelor’s or higher degree in information technology, engineering, cybersecurity, or related field.

  • At least eight years of experience supporting or implementing cybersecurity or related digitalization activities in Serbia.

  • Experience working effectively with project counterparts whether they be a government, non-governmental organizations, the private sector, and other key stakeholdersinstrengtheningcybersecurity and data privacy in Serbia.

  • Excellentcommunicationsskills(writtenand spoken)inEnglishandSerbian.

  • Abilitytoworkwithstakeholdersofvariouscultural,ethnic,andeducationalbackgrounds.

P r e f e r r ed

  • Experienceconductingcomplexcybersecurity projectsinadynamicworkingenvironment,withmultiplepartnersandteams.

  • Existingworkingrelationshipswithgovernmententities,privatesectorcybersecurityoperators,and/orotherbilateraldonors working in cybersecurity or digitalization sphere.

  • A decade of experiencesupervisinginformationandcommunicationstechnology(ICT) projects for small and large enterprises.

  • Experience working as part of a project management team.

EQUAL EMPLOYMENT OPPORTUNITY

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

DAI and its employees are committed to confronting discrimination in all forms, nurturing respect for our interpersonal relationships, and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races, ethnicities, and backgrounds in our continued effort to become a better development partner.

DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All our positions are therefore subject to stringent vetting and reference checks.

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