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Siemens 西门子官方工业商城 平台产品经理 in BEIJING, China

Job Family: Product Management, Portfolio & Innovation

Req ID: 416185

加入西门子，共创明日世界！

Role Purpose：

  • Siemens Digital Industry Division (DI) is an innovation and technology leader in industrial automation and digitalization.

  • 西门子数字化工业集团（DI）是工业自动化、电气自动化、工业数字化、工业4.0和智能制造领域的创新引领者。

  • DI DBO （Digital Business Office）is responsible for establishing, improvement and management of DI digital business in scope platform, to increase customer satisfaction and sales productivity. DBO is also the operation and development owner of Siemens digital customer journey related application (Included Discovery, Service, Mall of WeChat mini program and Website) and in charge of exploring and extending market coverage, generate new business opportunities, understand market and customer better.

  • DI数字化业务部（DBO, Digital business office）负责DI数字化业务平台的搭建, 优化和管理，进而提高销售运营效率以及客户满意度。DBO同时负责西门子数字化客户旅程的相关应用（包括发现工业，工业服务，工业商城小程序及其网站）的运营和平台开发，致力于对延伸现有的市场覆盖，产生新的业务机会，更好的理解我们的客户和市场的探索。

  • Platform product manager is worked for DI DBO and focus on digital business platform setup and improvement to achieve digital business process efficiency.

  • 平台产品经理就职于数字化业务部，负责数字化业务平台的搭建和优化以达到提升业务流程的高效运营

Key Responsibilities:

  • Responsible for the functional design of applications related to the digital customer journey to assist business growth and efficiency improvement, e.g. Discovery, Service WeChat mini programs etc.

  • 负责数字化客户旅程的相关应用的功能设计以辅助业务增长及效率提升, e.g. 发现工业，工业服务小程序等

  • Lead and support platform improvement of digital customer journey related application for performance enhancement and new features, to enable the digital customer journey business process smoothness, improve the customer experience and achieve the retention.

  • 领导并支持数字化客户旅程相关应用的优化项目，通过新功能设计以及现有功能的优化以实现数字化客户旅程的顺畅运行，提升客户体验以达到客户留存

  • Bridge the communication between internal business, partner business team, internal IT, 3rd party IT supplier for digital customer journey related application’s requirement collection, clarification and process design.

  • 对接团队内部以及伙伴团队业务人员，内部以及第三方IT，参与数字化客户旅程的相关应用的功能需求收集、澄清和流程梳理

  • Drive continuous digital customer journey related application’s development by communicating and prioritizing requirements to the development team.

  • 向开发团队传达需求、制定需求优先级，推动数字化客户旅程相关应用的开发和交付

  • Assist key user training for the new feature of customer journey related application.

  • 协助关键用户开展数字化客户旅程相关应用的新功能培训

  • Daily operation issue resolution for digital customer journey related application

  • 数字化客户旅程相关应用的日常系统问题解决

Desired Qualifications:

  • Bachelor's degree or above and over 5 years of professional experience in content, service, product manager of mobile applications, etc.

  • 本科或以上学历，具备5年以上专业的内容类，服务类等移动应用产品经理经验

  • At least has experience on one middle-large size mobile application / project, with deep insight of To B industry.

  • 具有至少一个大中型移动端应用产品/项目负责经验，对To B行业具备深刻的洞察能力

  • Have experience in product design and in-depth use of mobile application product manager experience in content and service. Have an in-depth understanding of digital customer journey products at home and abroad.

  • 具备内容类，服务类等相关移动应用产品设计以及深度使用经验，对国内外数字化客户旅程相关的产品设计有深入的了解

  • Be responsible and collaborative with critical thinking, problem-solving and strong communication skills.

  • 具备责任心和协作精神，批判性思维、解决问题能力和较强的沟通能力

  • Familiar with product design tools (Axure/Sketch/Modao/PPT/WORD/VISIO etc.)

  • 熟练掌握产品设计相关工具（Axure/Sketch/墨刀/PPT/WORD/VISIO等)

  • Have outstanding time and planning management.

  • 具备出色的时间和计划管理能力

  • To B product manager experience is preferred

  • 具备To B 行业产品经理工作经验者优先

  • Fluent in English and Mandarin

  • 流利的中英文表达

你将得到这些收获：

  • 丰厚的福利待遇，长期关怀的企业年金计划、灵活配置的商业保险、共同成长的员工股票计划等

  • 系统化的职业发展平台，多方面的课程资源与发展工具，从自身优势出发，个性化定制你的成长路径

  • 灵活的工作模式，使你保持韧性、与时俱进

  • 多元包容的企业氛围，和欣赏的人做喜欢的工作

  • 带薪享超长15天+年假，还有圣诞假等额外福利

  • 多种志愿者和社群活动，为你拓展职业网络，提供跨业务领域的交流机会，找到志同道合的伙伴

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