Job Information
Tremco Incorporated Warranty Administrator in Beachwood, Ohio
* REMOTE POSITION * Warranty Administrator The Warranty Administrator is responsible for managing all facets of a project's administrative duties for TremCare, TremSource, OLI, or Warranty. This includes managing payables, customer billings & receivables, field resources & customer communication. This individual displays a high degree of professionalism, organization, and cooperation with customers, field, and internal personnel. This position partners with the Sales Rep, Field Technicians, and internal departments such as IT, Finance/Accounting, Sales, Accounts Payable, Credit, and Product. ESSENTIAL DUTIES & RESPONSIBILITIES: Set up with sales representatives, enter into database and SAP, set up equipment record(s), create inspection schedules, and calculate hours allowed per inspection Prepare quotes based on information provided by the Sales Representative Prepare Warranty Agreement, selecting the correct document based on what was sold Finalize: Verify all paperwork has been received, update SAP, assemble reps/customer's package, prepare necessary correspondence, and mail/route to appropriate parties Handle TremCare/Warranty orders running through General Contracting Handle any changes to document after issuance (including ownership changes) Prepare renewals/extensions Prepare accurate and specific customer invoices, enter vendor invoices, contracts, daily invoices, and track job progress Investigate and help resolve credit issues Provide Maintenance Plan/Service Order Assistance for Production Group as needed Implement process improvement, streamline formats, and help in designing/suggesting procedures to reduce redundant paperwork and data entry Act as liaison with accounting, field resources, sales force, and contractors assisting with questions pertaining to various services Develop and maintain an effective working relationship with team members, managers, and personnel in internal departments whose functions, directly and indirectly, impact the service level to customer Build strong relationships with salesforce, vendors, contractors, and customers through professional demeanor, and timely and accurate handling of daily administrative duties that impact these persons Learn and understand the services provided Warranty - Dispatch Final Inspection information to the field technician EXPERIENCE & EDUCATION: Associate degree preferred, or must have equivalent work experience Must have at least three years prior experience in a similar role involving customer service and/or admin support function in a sales or technical field environment. Prior experience with billing, A/R, and A/P functions required. Must have experience in a fast-paced office environment. Ability to manage multiple priorities, effective Team Player, self-motivated, quick learner Exceptional organization skills Strong data entry skills Ability to anticipate and identify problems and strong initiative in problem-solving Superior communication skills with the ability to read, write and communicate fluently in English A high degree of flexibility requiring excellent customer service skills and orientation Proficient in spreadsheet, word processing, and database necessary Knowledge of SAP a plus The salary range for applicants in this position generally ranges between $48,000 and $60,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin,