Job Information
Insight Global Desktop Support Technician in Battle Creek, Michigan
Job Description
Our client is prepping for a big return to office initiative in their Battle Creek Headquarters. As a result, they need help from an IT perspective getting all spaces prepped and helping all users get situated.
- Printers:
o Assist users with any connectivity or printing problems and installing drivers and check to see if user badge is registered at printer.
o Become a point of contact for Toner supplies and returning empty toner cartridges to storeroom when necessary. Plant
o Guide Lexmark service techs to printer locations in the production area and offices when needed for repairs or replenish supplies. Plant
- On Site Primary Desktop support:
o Ensure tickets opened by users are closed only after the user is satisfied that a resolution is found.
o Enter tickets for users who make contact rather than requiring them to enter one.
o Assist users with desk-side support including:
* Software installation.
* Desktop setup for new employees
* Setup new hardware or swap out replacement hardware at the desk or work location.
* Hardware issues with computers, monitors, port reps.
* Handling sending equipment back as needed, helping users request new or replacement equipment.
* Meeting room technology support. (The USB hub that connects to the HDMI screen, Room camera, and audio system.
* Teams site setup and configuration.
o Monitor site for tickets created by site employees and ensure they are being worked on.
- Act as the primary first tier contact for all support issues
o Become familiar with facility systems and learn how to properly route issues that are reported.
* Telephones -- Analog and Digital: Electrical contractors and support teams
* OT systems -- Learn the terminology and how to identify an OT problem as opposed to an IT one.
* Facilities issues - Video displays, Security systems, Meeting room Technology
* Learn to identify issues reported in these systems and how they function.
* Understand what is supported by outside contractors and vendors and what can be supported internally.
- Infrastructure support:
o UPS units
* Check on units when automated alarms are reported.
* Assist with battery swaps when needed.
* POC to coordinate escorting contractors and onsite support if a unit must be swapped out.
o Network Equipment:
* Visual inspection of equipment when an automated alert is detected.
* Assist monitoring teams when they request local inspection of equipment.
* Consult with local teams if you are instructed to make any changes to the network.
o Server Support:
* Work with local technology support team before working any assigned task on servers.
* Work escorting vendors in swapping Raid drives on servers when necessary.
* Work with escorting vendors in swapping redundant power supplies for servers when necessary.
- Project involvement
o Management needs to know if we are being asked to help with project related work out of scope of BAU which requires approval first.
o When large projects are active in the plant, there will be an expectation that all personnel will be asked to support the projects in some way.
* Act as a guide to contractors or corporate team members who are unfamiliar with the facility.
* Assist with moving equipment when IT/OT teams are involved. (Stacking new PCs for a refresh, Unboxing AP nodes etc.)
* Be aware of projects going on and how they will impact users. Be ready to assist users with these issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
+3 years of IT work experience
+1 year Desktop Support experience
Experience troubleshooting laptops, desktops, printers, mobile devices, networking, servers,
Strong customer service skills, communication skills, and a great attitude null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.