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Job Information

CAI ServiceNow Asset Management Consultant in Baton Rouge, Louisiana

Job ID Number

R3862

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As a ServiceNow Asset Management Consultant, you will advise our client on ServiceNow HAM and SAM best practices.

Job Description

We are seeking a ServiceNow Asset Management Consultant to function as an Asset Management Process Manager specializing in ServiceNow HAM and SAM. This position will be a full-time and remote contract opportunity. Due to our client, Candidates must be based in the US.

What You’ll Do

  • Plays a crucial role in bridging the gap between theHardware Asset Management(HAM) andSoftware Asset Management(SAM) user team(s), theServiceNowtechnical development/implementation (ITSM) team, and other stakeholders

  • Responsible for managing the day-to-dayAsset Managementprocesses working directly with the process owner to oversee the entire asset lifecycle

  • Provides practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware and software asset processes through the continued use ofServiceNowHAM/SAMPro and related functions through the performance of items like: formal functional overviews, user manual and documentation creation, field/function/data inter-dependency identification and mapping, UAT test guidance, Platform Upgrade test guidance, etc.

  • Provides industry standard best-practice recommendations governed by an out-of-the-box objective to assist our client in working towards and achieving itsIT Asset Management(ITAM) maturity goals

  • Ability to architect, develop, and convert customer's legacy solutions intoServiceNowis a plus

  • ApplyAgile software developmentpractices for customizations to the platform and applications

  • Identifies and proposes solutions to address systems, resource, and/or skills gaps required to maintain current and future ITAM states

  • Assists in incident analysis, enhancementrequirements analysis/demand creation, test case creation and execution, and basic report creation

What You'll Need

Required:

  • 4+ years of experience

  • 2+ years ofServiceNow

  • Hardware Asset Management(HAM) experience

  • Software Asset Management(SAM) experience

  • ServiceNowHAMandSAMexperience

  • ITAM experience

  • Must have great communication skills

  • Strong attention to detail

  • Ability to work remotely and independently

Preferred:

  • CurrentServiceNowcertifications (CSA, etc.)

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-JH1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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