Job Information
Conduent Scheduler in Baton Rouge, Louisiana
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Hours: 8:00am – 5:00pm M-F
Hourly Rate - $14/hr
Perform administrative tasks such as scheduling appointments for LT-PCS home assessments recipients
Mail LT-PCS eligibility determination decision letters
Mail POC to provider, fiscal intermediary, and/or registry contractor
Refer appropriate complaints to Adult Protective Service or Elderly Protective Services according to policy
Develop and implement management reporting and control mechanisms to measure progress and compliance with internal and DHH performance standards to track pertinent data to ensure effective decision-making and achieve goals within established timeframes
Check Unisys for Medicaid Eligibility
Open incoming mail, sort and scan for appropriate distribution
Prepare outgoing mailings; insert materials in envelopes
Manage department scanning tasks to ensure departmental workflow and time frame compliance
Contact LT-PCS recipients to confirm service delivery
Assist requestors with provider selections
Contact LT-PCS provider to confirm availability and start date
Educational, Training, and Experience Requirements:
Minimum of two years experience in social and/or human services, preferably working with the elderly, or mentally challenged and physically disabled persons
Knowledge of healthcare preferred; Medicaid experience also preferred
Specialized Knowledge and Skills Requirements:
Strong customer service background
Extremely detail oriented
Excellent written and verbal communication, and interpersonal skills
Ability to adhere to deadlines
Strong organizational and follow-up capability
Ability to adapt to continual program and departmental changes
Proficient in computer applications, i.e., word processing, databases, spreadsheets and email applications, including Excel, Word, and Power Point