Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
About Verizon & Verizon Value
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. If you're fueled by purpose, and powered by persistence, explore a career with us.
The Verizon Value Organization is Verizon's portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more - serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all.
This role is within the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.
About this role
We are seeking a Lead Experience Designer to join our Onboarding & Support team where we are iteratively designing and developing best in class experiences for our customers. Join us to help set new standards in our category and make our customer onboarding a truly reliable, simple and exceptional experience.
As a Lead Experience Designer, you will lead cross-disciplinary teams on complex design programs to deliver great onboarding experiences. The Lead Experience Designer defines and aligns teams around a design vision and is accountable for solutions and quality across the whole onboarding journey.
What you'll be doing...
Generating multiple credible design solutions.
Planning and facilitating team activities to identify appropriate design problems and opportunities within a project brief.
Facilitating creative concepting divergent and convergent group work.
Judging solution quality and context appropriateness and make recommendations for improvement.
Providing directional input to the team.
Leading a cross-disciplinary team in problem solving through facilitation of design activities combined with hands on work while planning overall approach in partnership with leaders.
Understanding the broader user's journey with a product, and define and create content that is accessible, understandable, actionable, and engaging across touchpoints to shape experiences that transform customers into advocates.
Playing a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.
Establishing best practices in shared tools and software for design.
Guiding exploration, refinement, and documentation to be comprehensive and thorough.
Communicating proposed solutions to stakeholders in business terms.
What we're looking for...
You'll need to have:
Bachelor's degree or equivalent work experience.
Six or more years of relevant work experience.
Expertise in standard UX software such as Figma, Adobe XD, Balsamiq, Framer.
Even better if you have one or more of the following:
Six plus years, professional experience designing complex solutions for digital environments, Customer support systems or onboarding journeys.
Basic HTML5, CSS3, and JavaScript skills.
Understanding of Customer support systems, Interact, Oracle platforms (ADF), or similar systems.
Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
Experience using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
Iterate designs and solutions efficiently and intelligently.
Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
Collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
Why Verizon?
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $127,000.00 and $236,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.