Job Information
Witham Family Hotels Front Desk Supervisor in Bar Harbor, Maine
Elevate Guest Experiences as a Front Desk Supervisor in Bar Harbor, Maine! Ready to be a crucial part of creating memorable moments in the heart of Bar Harbor? We're seeking a dedicated and customer-focused Front Desk Supervisor to join our hospitality team at a picturesque waterfront hotel. Your support will be instrumental in ensuring a smooth and welcoming experience for our guests.
As a Front Desk Supervisor at the Atlantic Oceanside Hotel and Event Center, you will assist in overseeing the front desk team to deliver outstanding guest service. Provide efficient and friendly support during check-in/check-out processes, addressing guest needs. Work closely with the Front Desk Manager, providing assistance with supervising and coordinating front desk staff.
We are a family-owned independent resort, committed to providing a haven of hospitality and relaxation by the waterfront in Bar Harbor. Recognized as one of the Best Places to Work, we prioritize fostering an inclusive workplace where your support and collaborative spirit can shine.
Work in the serene ambiance of Bar Harbor, surrounded by breathtaking waterfront views! Join a hospitality team that values assistance, teamwork, and ensures your success in this integral role. Explore opportunities for professional growth within our expanding resort family.
We are an equal opportunity employer, and we believe that our strength lies in our differences.
You will be working your magic on a full-time year-round basis. Your schedule will be 40 hours a week. Weekends, nights, and holidays are a must. The starting out rate is $21 an hour. At this time housing is not available for this position.
What you may not know is that we also have amazing benefits and perks:
• Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn!
• Health Insurance – multiple Aetna Health plans, we pay 80% of the cost, including if you select the family option!
• Dental And Vision Insurance - Our dental plan is amazing - you get up to 4 cleanings a year and so much more. We pay 80% of the cost. We have recently added Vision Insurance to our benefits plan, as well!
• 401(k) plan – up to 4% match.
• End of Season Bonus.
• Heating savings program in partnership with Irving - save on heating oil and propane.
• Core Values Program – earn points for branded swag!
• Life insurance and Accident, Death & Dismemberment policies – we cover the first $10,000, with additional voluntary coverage available.
• Short-term disability at no cost.
• Referral Bonus – up to $1,000 per new full-time employee you refer.
• Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
• Employee Recognition Programs.
• Employee Assistance Program (EAP) – Experienced counseling, free & anonymous.
• Employee Relief Fund – Financial support for unexpected situations. Mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala – an annual event that recognizes YOU!
Here are some more details:
Essential Duties:
• Support and train the front desk and reservations agents
• Set an example of excellent customer service skills
• Be able to communicate smoothly and efficiently among departments
• Effectively resolve guest complaints ensuring guest satisfaction
• Oversee daily rates and availability
• Share knowledge of local attractions, business locations and points of interest
• Assist the Front Desk Manager
Skills Required:
• Excellent leadership, management and team building skills
• Strong communication skills, written and verbal
• Fair judgment and consideration when making decisions
• Computer proficiency, including Microsoft Office Suite (Word, Excel and Outlook)
Required Education and Experience
• High School diploma required; secondary education preferred.
• 2 years of hotel experience or similar office experience
• Supervisory experience required
Physical Demands
• Extended periods of standing and walking, bending, twisting, kneeling, carrying and lifting, and working in a kitchen.
• Must be able to lift up to 40 pounds.
• Ability to perform repetitive motions, to reach, handle, grasp and communicate.
Performance Measurement
90 Day performance review, annual performance review, attendance, productivity, feedback from others, etc.
If you have a passion for guest relations, a supportive mindset, and the desire to contribute to a positive guest experience, we invite you to be a key player in our waterfront hospitality team!
Apply Now and Assist in Elevating the Front Desk Experience by the Waterfront!