Job Information
Amazon Sr. Associate - Learning Ops , Learn Customer Success (LCS) in Bangalore, India
Description
Responsibilities -
· Schedule and coordinate training sessions (locations, materials, catering, equipment).
· Troubleshoot and resolve LMS support tickets related to Tier 1 & 2.
· Manage and track participant information.
· Schedule facilitators to lead learning events.
· Work with data and systems to maintain current information about training programs, events and performance support materials.
· Effectively collaborate with stakeholders across the organization to ensure learning content and information is accurate and updated.
· Create monthly reports on data for stakeholders.
· Compile course evaluations and produce summary reports of participant feedback.
· Demonstrate an understanding of how complex problems work, then find, develop and document simple solutions.
· Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
Basic Qualifications
6+ months of human resources experience
6+ months of customer service experience
6+ months of Microsoft Office products and applications experience
High school or equivalent
Experience in confidential environments
Preferred Qualifications
1+ years of human resources experience
1+ years of customer service experience
1+ years of Microsoft Office products and applications experience