Job Information
Fairmont VIP Concierge in Banff, Alberta
Company Description
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
VIP Concierge
First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests.
What is in it for you:
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:
Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
Meet and greet whenever possible, and ensure personal contact at a minimum of once during the guest’s stay
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Must be available for shift work including weekends, mornings, and evenings
To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
To provide accurate and detailed information about dining and lounge areas and all other hotel related services
To provide accurate and detailed information in regards to our Resort Activity offerings, in addition to assisting with reservations
To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To assist guests with their various in-house requests through Royal Service Manager
To assist guests with Dining information and reservations through our Open Table Guest Centre reservation system
To assist guests with Resort Activity and Spa information and facilitate reservations as requested in UrVenue.
To assist guests with Golf information and liaise reservations as requested
To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application
To assist with any special requests the guest may have
Other duties as assigned
Qualifications
Your experience and skills include:
Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
Les Clefs d’Or membership an asset, or are currently working towards membership
Exceptional interpersonal and organizational skills; written and verbal communications skills
Strong guest service orientation and a passion for delivering outstanding service
Degree or Diploma in Hospitality Management is an asset
Food & Beverage Experience an asset
High attention to detail
Second language is an asset
Strong guest service orientation and a passion for delivering outstanding service
Exceptional interpersonal and organizational skills; written and verbal communications skills
Excellent knowledge of Micros-Opera PROPERTY Manager
Strong working Knowledge of Microsoft Office Suite
Ability to work independently and prioritize responsibilities
Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
Clean driving record and Class 5 license
Your team and working environment:
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com