CareFirst BlueCross BlueShield Designer, User Experience Associate in Baltimore, Maryland
Resp & Qualifications
The Associate User Experience Designer will work with senior team members to collaborate with Product Management, End users, Business stakeholders and Engineering teams to ensure that there is clear understanding of the expected user experience, and create design solutions for the product. The Associate User Experience Designer will follow the enterprise UX design process and Design system to finish the UX tasks. They will collaborate with team members and work independently to perform their daily responsibilities. As a valued member of the UX team, the individual will use their skills and insights in a collaborative, agile environment to deliver great experiences across products/platforms. The individual will use their presentation skills where required to communicate the UX design to stakeholders.
Visual Design by using design tool to create high fidelity mockups, prototypes/concept design, Maintain and improve design system by following organization’s brand guideline. Generating UI specification for developers. Play QA role to ensure the final product conforms design.
Interaction Design to assist Senior Designer on card sorting activities. Conceptualize navigation schemas, search schema & taxonomies. Identify user scenarios. Create sitemap, task flows, user flows and wireframes.
UX Research to assist Senior Designer on defining UX research strategy. Support stakeholder interviews and analyze reports. Support competitive analysis and heuristic evaluation. Support development of personas, empathy maps and user journey maps. Help to conduct quantitative, qualitative user research and compile finding reports.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level: Bachelor's Degree
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Knowledge, Skills and Abilities (KSAs)
Knowledge of markup language HTML/CSS., Proficient
Basic knowledge of Lean UX and Agile environments., Proficient
Excellent communication & presentation skills both written and verbal., Proficient
Experience in Adobe XD, Axure, Balsamiq, Invision, UXPin, InDesign, Sketch; , Proficient
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
User Experience \Certified User Experience Professional (CUEP) Pref
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Please apply before: 8.19.21
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship