Job Information
CareFirst Client Success Director - Labor Markets (Hybrid MD/DC/VA) in Baltimore, Maryland
Resp & Qualifications
PURPOSE:
The Client Success Director is a consultative leader within sales team who establishes and drives mutually beneficial relationships with key clients, national consulting houses, large brokerage firms, Third Party Administrators, and other major influencers in the region to renew and grow the Taft-Hartley book of business. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts.
This position is HYBRID with frequent travel in the DMV.
ESSENTIAL FUNCTIONS:
Manages and develops a set of assigned accounts to increase productivity and sales of company products.
Develops relationships with key individuals (Fund Staff, Trustees and Plan Professionals) inside account base and investigates and resolves obstacles to success.
Develops relationships with industry partners and educates on the company offering to influence sales activity.
Collaborates with Sales team to identify targets and to coordinate sales and support efforts.
Fosters positive and productive relationships with clientele and communicates information to management that is vital to successful relationships.
Attends industry association meetings and trade shows, as necessary.
Interfaces with various departments within the organization related to client development and retention.
Stays up to date with new company product release features to properly respond to inquiries.
SUPERVISORY RESPONSIBILITY:
This position has no direct reports, however, may informally lead teams in a matrix environment.
QUALIFICATIONS:
Education Level: Bachelor's Degree in Business, Marketing, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 15 years health care or industry related sales and/or customer relationship management experience in the Taft-Hatley market.
Licenses/Certifications:
Valid Health/Life License in Maryland, Virginia, and/or District of Columbia Upon Hire Required.
Knowledge, Skills and Abilities (KSAs)
Knowledge and understanding of CRM, Salesforce, and other client management tools.
Ability to assess strategic implications and develop recommendations.
Highly developed analytical skills, including the ability to synthesize and create a cohesive picture and messages from a variety of information types and sources.
Microsoft Office programs.
Excellent communication skills both written and verbal.
Travel Requirements:
Estimate Amount: 50% Frequent travel required.
Salary Range: $116,000 - $188,500
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Labor Accounts
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship.
#LI-CN1
REQNUMBER: 19704