Charter Spectrum Enterprise Sales Support Coordinator II Spectrum Enterprise in Ballwin, Missouri
About Spectrum EnterpriseSpectrum Enterprise, a part of Company , is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers.The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Company . Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit enterprise.spectrum.com.Job SummaryUnder moderate supervision, responsible for gathering leads from the website and/or inbound customer calls, following up on order cancellations, past-pending tasks, and order fall out for customers and any additional follow-up needed before installation. Responsible for the pre and post-sale support of simple and medium complexity orders. This is the journey level position in this job family, with expectations that the Coordinator has solid knowledge and some working experience with the assigned sales channels and can effectively provide support for orders with medium complexity.Major Duties and Responsibilities * Actively and consistently support all efforts to simplify and enhance the customer experience. * Gather and manage leads from the website and/or inbound customer calls. Create sales leads and customer records. Capture marketing source and promotional offer information. Ensure accuracy and prevent duplication. * Place new medium complexity orders and prepare information for billing system entry. * Complete pre-sales activities, such as preparing customer quotes and obtaining required paperwork to complete the sale for non-automated transactions. Submit requests for construction estimates; evaluate results. Assess availability of services and validate medium complexity Return on Investment ROI models. Identify input discrepancies. * Responsible for monitoring dashboards and reports to take appropriate actions to advance the order process. Escalate delays to appropriate stakeholders. Manage \\"failed install\\" escalations by confirming serviceability status, submitting surveys, and providing order status updates. * Work with operations and other departments to determine the serviceability of an address and follow defined processes to complete this function * Ensure timely trafficking of sales calls that may require additional follow-up * Re-route non-sales calls to appropriate department and note source of mis-routing * Assess and correct medium complexity sales orders to ensure their completion and accurate billing * Remain current on changes in the service pricing and sales promotions * Generate accurate customer agreements The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 216766BRPlease visit job URL for more information about this opening and to view EOE statement.