Job Information
Kuehne+Nagel Project Logistics Customer Excellence Supervisor in Balikpapan, Indonesia
Are you passionate about delivering exceptional customer experiences in the dynamic world of freight forwarding? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!
Your Role
Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue.
Your Responsibilities
To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.
To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.
To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.
To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints.
To report incidents + hazards as per the relevant working instructions.
To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.
Your Skills and Experiences
Bachelor’s degree or equivalent experience preferred.
Min. 3 years experience in related field and role
Proven leadership abilities with a focus on motivating and developing team members.
Excellent communication, analytical and problem-solving skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Proficiency in relevant software and systems.
Ability to converse fluently in Bahasa Indonesia and English.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.