Job Information
Crystal Cruises Inventory Controller in Aventura, Florida
Job Summary
The Inventory controller supports the revenue management dept. by monitoring, maintaining and managing the suites inventory availability within the reservation system in order to maximize ship occupancy in each single cruise.
Responsibilities and Accountabilities
Inserts cabins allocation in the reservation system, according to Rev Management guidelines
Performs analysis on ship occupancy
Monitor and maintain suites inventory defining real vs guarantee mix
Restrict single/upper berths according to ship safety limits
Manage option terms setting and extension
Manage Overbooking, waiting lists, Paid Upsells and Free Upgrades
Manage Cruise segments
Manage Grand Voyage and World Cruise suite allocation
Monitor Group allotments and their suite allocation
Monitor and approves reduced fare and no revenue guest requests and creates their booking
Provides dispatches and maintains regular communication with onboard.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.
Work Environment
Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Traveling may be required.
Physical Demands
Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.
Expected Hours of Work
The position is fulltime and frequently requires working additional time outside of normal business hours.
Requirements
Skills/Qualifications:
Fluent English, any additional European language is an advantage
Previous experience in cruises or hotel inventory
Good knowledge of Excel
Strong problem solving and decision-making attitude
Strong analytical skills